Job description
CoreSphere is seeking an experienced, qualified, and certified ServiceNow Technical Consultant (TC) / System Administrator (SA) with both ServiceNow Operations & Maintenance (O&M) and implementation experience. Role is to serve as the ServiceNow Lead Developer supporting an existing ServiceNow FedRAMP certified hosted solution for a large US Federal agency. Experience, qualifications, and certifications are listed in the minimum and preferred qualifications listed below.
Preferred candidates will have demonstrated successful experience as a ServiceNow O&M TC/SA across the full agile project lifecycle of activities managing ServiceNow solutions that spans multiple suites including IT Service Management (ITSM), Workplace Service Delivery (WSD), and Human Resource Service Delivery (HRSD). Discovery, and Performance Analytics, Nuvolo, and other custom applications.
Position requires supporting agile O&M development activities using best practices including collaborating with Business Process Consultants (BPCs) and other Subject Matter Experts (SMEs), and working with ServiceNow Technical Consultants to orchestrate solutions. This includes reviewing, leading, and/or contributing to with solution roadmaps, backlogs, release plans, requirements validation, user story grooming, user stories documentation, bug fix analysis/resolution, enhancements, estimations, development, documenting, configuring applications, developing designs and prototypes, developing demos, unit testing, System Testing, Integration Testing, Performance Testing, and User Acceptance Testing (UAT), training, managing deployments, and supporting post-production activities of ServiceNow solutions. This includes supporting any new solutions that are deployed to the Production environment and coordinating periodic refreshes of sub-prod environments from Production
Qualifications:
- Bachelor’s degree in computer science, Information Systems, or IT related discipline
- ServiceNow Certified Application Developer (CAD)
- 12 years of professional IT experience, including 3-5 years ServiceNow technical development experience with projects of similar size, scope, and complexity
- 3-5 years of experience supporting in a large IT organization, working with SaaS based applications
- Certified ServiceNow Certified Application Developer OR
- IT Service Management Implementation Specialist within the last 3 years; OR
- Certified Implementation Specialist in HRSD within the last 3 years; OR
- Certified Implementation Specialist in Risk and Compliance within the last 3 years; AND
- 2 years of experience supporting a production instance in any application suite; AND
- ServiceNow Certified System Administrator (CSA)
- 3+ years of experience programming JavaScript
- Successfully manage customer expectations and ensure the O&M tasks are estimated and performed on-time and on-budget with high-levels of customer satisfaction and quality
- Collaborate and support the client Project Manager, BPCs, developers, and client management and SMEs
- Experience with Advanced custom ServiceNow scripts including: user interface actions; user interface policies; access control lists; client scripts; scheduled jobs; data tables and fields, and REST APIs.; Within the any ServiceNow element: platform, product suites, products, and modules
- Designing, configuring and customizing web applications
- Experience and/or certification with ITIL practices and O&M support processes
- Experience implementing and supporting systems using hybrid Waterfall and Agile/Scrum and/or ITIL methodology
Preferred Skills Requirements:
- Master’s degree in computer science, Information Systems, or related IT discipline
- Certified Implementation Specialist (CIS) in any of the application suites listed above
- Experience developing, testing, and deploying ServiceNow AppDev custom applications and COTS applications
- ITIL v3 Foundation certification
- JAVA Object-Oriented Programming Experience
- Experience with managing patches, releases, and platform upgrades
- Experience coding with JSP
- Experience programming using REST or SOAP API’s.
- Experience creating, updating, and managing changes to Service Catalogs and Knowledge Base
- Experience with data integration
- Experience with a scripting language, such as Perl or Python
- Experience development SOAP and REST web API’s
- Experience integrating with LDAP
- Experience configuring and developing on Service-now.com platform and report writing
- Working knowledge and experience with the following: HTML, CSS, JavaScript, jQuery Languages, SQL Languages
- Ability to design, build, configure, develop, test, and deploy solutions directly from requirements and/or high-level designs
- Experience building Automated Testing in ServiceNow
- Ability to write, understand, optimize, and build Test Classes, Move code to Production Environments.
Professional Requirements:
- Consulting experience
- Dedicated to customer success and value-based delivery of solutions
- Proven success in contributing to a multi-dimensional team-oriented
- Proven ability to work creatively and analytically in a problem-solving environment
- Excellent communication (written and oral), presentation skills and interpersonal skills
- Strong problem solving and troubleshooting skills
- Demonstrated teamwork and collaboration in a professional setting; either military or civilian
Work Authorization: Must be a US Citizen and authorized to work in the United States; must be able to pass a federal government background check.
Interviews: Please be advised that CoreSphere will be confirming each applicant’s identity prior to our video interviews. We will ask you to send a US Government issued Photo ID with scrubbed out privacy information.
Company Overview: CoreSphere, LLC is a fast-growing Salesforce Crest Partner and ServiceNow Elite Partner established in 2003 to develop state-of-the-art solutions for public and private sector organizations. We make it possible for our clients to achieve their management and IT Transformation goals through the innovative use of management techniques and information technology. Our solution focus includes Cloud and mobile solutions, Customer Relationship Management (CRM), Customer Service and Case Management, Human Resources Information Systems, Business Intelligence, Program/Project Management, Acquisition Management, Systems Integration.
Benefits:
- Competitive Pay
- Paid Time Off
- Sick Leave
- Public Holidays
- STD/LTD
- Health and Dental
- 401(k)
Employment at CoreSphere is contingent upon clear and clean results of a thorough background check.
CoreSphere is an equal opportunity employer. All qualified applicants will be considered regardless of a person’s race, color, religion, national origin, age, disability, military status, sex, gender expression or identity, or sexual orientation.
