Job description
At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
We are looking for a highly driven and technically skilled Software Engineer to lead the integration of various Content Management Systems with AWS Knowledge Hub, enabling advanced Retrieval-Augmented Generation (RAG) search across heterogeneous customer data—without requiring data duplication. This role will also be responsible for expanding the scope of Knowledge Hub to support non-traditional knowledge items and enhance customer self-service capabilities.
You will work at the intersection of AI, search infrastructure, and developer experience to make enterprise knowledge instantly accessible, actionable, and AI-ready.
How will you make an impact?
- Integrate CMS with AWS Knowledge Hub to allow seamless RAG-based search across diverse data types—eliminating the need to copy data into Knowledge Hub instances.
- Extend Knowledge Hub capabilities to ingest and index non-knowledge assets, including structured data, documents, tickets, logs, and other enterprise sources.
- Build secure, scalable connectors to read directly from customer-maintained indices and data repositories.
- Enable self-service capabilities for customers to manage content sources using App Flow, Tray.ai, configure ingestion rules, and set up search parameters independently.
- Collaborate with the NLP/AI team to optimize relevance and performance for RAG search pipelines.
- Work closely with product and UX teams to design intuitive, powerful experiences around self-service data onboarding and search configuration.
- Implement data governance, access control, and observability features to ensure enterprise readiness.
Have you got what it takes?
- Proven experience with search infrastructure, RAG pipelines, and LLM-based applications.
- 2+ Years’ hands-on experience with AWS Knowledge Hub, AppFlow, Tray.ai, or equivalent cloud-based indexing/search platforms.
- Strong backend development skills (Python, Typescript/NodeJS, .NET/Java) and familiarity with building and consuming REST APIs.
- Infrastructure as a code (IAAS) service like AWS Cloud formation, CDK knowledge
- Deep understanding of data ingestion pipelines, index management, and search query optimization.
- Experience working with unstructured and semi-structured data in real-world enterprise settings.
- Ability to design for scale, security, and multi-tenant environment.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Reporting into: Tech Manager, Engineering, CX
Role Type: Individual Contributor
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
