Summary
Join General Assembly as a Student Experience Representative to drive a positive learning experience for students and streamline onboarding processes. This is a one-year contract role that requires strong organizational skills, excellent communication abilities, and fluency in English and Arabic.
Requirements
- At least 2 years of work experience in a customer service role
- Highly organized
- Great written and verbal communication skills
- Tech and system savvy; familiar with Google Suite
- Strong interpersonal skills for handling difficult conversations
- Fluency in English & Arabic
Responsibilities
- Building and managing Student Experience strategy and acting as the SE representative for your campus
- Owning and iterating upon current student onboarding (welcome email, course trackers, Slack, Github Enterprise, etc)
- Collect student data pre-course and share results with the Instructor Management team
- Cultivate meaningful, honest relationships with each cohort or program
- Develop a deep understanding of all GA Education Product lines
- Help facilitate student orientation, including scheduling and sending event reminders
- Offboard students by sending certificates of completion to graduated students
- Observe instruction and provide coaching to students, address issues and support continuous growth of classroom culture
- Support with instructor hiring, and management-related processes
