Job description
ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24⁄7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. We’re backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.
The Supply Marketing team is focused on optimizing the supply network to ensure restaurants have access to the products they need to grow their business and reliably execute orders to high-value ezCater customers.
As the Supply Lifecycle Marketing Manager, you will be responsible for ideating, strategizing, and executing motions to foster engagement and adoption which elevate overall performance to drive long-term value for the network. You will play a central role in strengthening performance, adoption of tools, and loyalty to our top performing partners across their lifecycle. Your campaigns will help partners grow their bookings, gain greater exposure to high value customers, and optimize their offering for a reliable experience that makes customers want to order again.
We’re looking for a curious, data-driven retention and expansion marketing leader who successfully leverages insights and business dynamics to:
What You’ll Do:
Network strategy: You’ll partner with Product Marketing to build centralized, streamlined lifecycle marketing communications aligning with company goals to optimize the network to increase bookings and drive operational reliability to ensure exceptional customer experiences.
Multi-channel communications & marketing: You’ll design segmented and customized network-wide communications across ezCater communication channels (email, in-product, collateral, etc.) to drive targeted partner behaviors.
- Working with the Product and Operations team to manage holistic communications and launch new channels like SMS and push notifications.
- Using your merchandising experience, you’ll create an optimization roadmap to test and iterate upon to allow our partners to gain more exposure to customers and grow together.
Collaborate: You’ll collaborate cross functionally with Marketing, Sales, Partner Success, Fulfillment Excellence, Brand & Creative to bring insights, data, and success stories to life in content across channels to supplement campaigns, landing pages, and collateral. You’ll manage the complexities of cross functional teams and break down roadblocks.
Communicate effectively: You have experience thoughtfully explaining complex concepts to diverse audiences internally and externally and understand the impact of cross-functional activities. Internally, you will ensure teams across the organization are on the same page pre and post launch.
What You Have:
- Minimum of 5-7 years of B2B marketing experience focused in strategy and multi-channel communications preferably in a rapidly growing environment.
- Excellent skills in data analysis, reporting, and storytelling through data sets.
- Strong experience partnering with Marketing Operations and Sales Enablement to navigate complex communications and infrastructure, build targeted segment lists across tiered contact levels (ie: highly franchised or non-centralized decision maker contacts), and mastery in CRM (Hubspot or Salesforce) campaigns and data.
- Exceptional positioning, copywriting, communication, and presentation skills (ie: creative briefs to presentations) with the ability to influence internal and external stakeholders at all levels.
- Strategic marketer with demonstrated history creating and executing successful campaigns against KPIs, cross-functional partnership from coordination to execution, and measuring and reporting out on campaigns and their impact to the business.
- Demonstrated success in results-driven outcomes that focused on driving increases in engagement and adoption to increase revenue.
- Advanced in diverse, multi-channel communications to drive engagement that encompass email, SMS, webinars, and high-impact user events.
- Strong interpersonal and communication skills enabling you to establish and nurture internal & external relationships.
You’re an ideal candidate if you are a strategic lifecycle marketer who can embrace change, drive innovation, and are passionate about delivering excellence through your campaigns. You are a proactive, data-driven and nimble mover. You have incredibly strong interpersonal skills and excellent campaign management skills to keep cross-functional teams aligned. You’re comfortable (and enjoy) working without a playbook in a fast paced environment while testing and tracking new programs and initiatives.
The national cash compensation range for this role is $98,000-$129,000 per year.*
*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).
Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!
ezCater does not sponsor applicants for work visas or legal permanent residence.
What You’ll Get from Us:
You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony.
Oh, and you’ll get all this: Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, Relish (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space.
ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check.
For information on how ezCater collects and uses job applicants’ personal information, please visit our Job Applicant Privacy Policy.
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