Summary
A System Deployment Engineer is needed to join a client's team for software and hardware deployments. The engineer will work closely with Technical Account Experts to provide installations, training, and support to customers. They must have deep knowledge of solutions, excellent problem-solving skills, and the ability to develop and maintain client relationships. A Bachelor’s degree or 3 years of experience in networking, servers, and IT Security is required, along with advanced knowledge of network communications and hardened IT systems.
Requirements
- Bachelor’s degree - IT engineering, or 3 Years of work-related experience in networking, servers, and IT Security (customer-facing)
- Advanced Knowledge of network-based communications (IP, DNS, subnetting, Active Directory) and the configuration of hardened IT systems (government setups). This includes cross-network traffic (VPN, multiple subdomains, etc.), switch configurations, and remote storage
- Ability to perform server builds and configure server operation systems [Microsoft Windows Server 2016/2019, Linux (CentOS, RedHat, Debian)]
- Excellent problem-solving skills and the ability to identify creative solutions
- Develop and maintain excellent client relationships
- Strong technical aptitude to learn software tools and other technologies
- Experience delivering technical training to various sized groups
- Experience working in global companies and with global customers
- The ability to travel up to 60% is a must!
Responsibilities
- Understand the customer's needs, their eco-system, and have a deep knowledge of solutions
- Prepare for, manage, and execute onsite and remote installation and training with new and existing customers
- Follow best practices in issue resolution, managing customer expectations, and delivery of solutions on complex network environments
- Work in synergy with the Technical account Experts to meet with the relevant KPIs and excel with customers’ experience interfacing with product management, R&D, and Technical Customer Support, providing technical insight and customer feedback from the field
- Support team with Digital Forensics activities
Preferred Qualifications
- Knowledge of digital forensics and digital investigation is a major plus
- Scripting (Windows PowerShell, Python, Perl, Bash ) is a major plus
