Summary
The job is for a Tier1 Tech Support role in a Business VoIP company. The employee will provide post-installation support and resolve technical issues via phone and email. They are expected to have good communication skills, problem-solving skills, quick learning ability, teamwork skills, software and hardware knowledge, and at least 1 year of experience in tech support or a similar role.
Requirements
- High School Diploma
- 85% of English Proficiency and great communication skills (written and spoken)
- Positive Attitude
- Problem Solving Skills
- Quick Learner
- Team Player
- Software and Hardware knowledge
- 1+ Years of experience in tech support, desktop support, or a similar role. (Mandatory)
Responsibilities
- Address customers’ changing needs or technical inquiries/issues that arise post-implementation, via phone and Email
- Identifying hardware and software solutions
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Update tickets assigned with actions taken to resolve incidents and or escalate if needed
- Provide both great technical support and customer service
Preferred Qualifications
- Excellent Customer Service and great communication skills (written and spoken)
- Experience with remote desktop applications and help desk software. i.e: TeamViewer, AnyDesk, or others
- Experience in VoIP technology, troubleshooting, and understanding of its infrastructure (It’s a plus)
- Salesforce experience (desired)
- CompTIA A+ (Certification is a plus)
Benefits
- Competitive Salary
- Bonuses
- A great and positive work environment
- Parking Subsidy
- Life and Medical Insurance
- Benefits and discounts
- Growth Opportunities
- Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)
