Job description
CodaMetrix is revolutionizing Revenue Cycle Management with its AI-powered autonomous coding solution, a multi-specialty AI-platform that translates clinical information into accurate sets of medical codes. CodaMetrix’s autonomous coding drives efficiency under fee-for-service and value-based care models and supports improved patient care. We are passionate about getting physicians and healthcare providers away from the keyboard and back to clinical care.
Overview
The Vice President (VP), Sales Operations is a member of the Sales team, reporting to the Chief Revenue Officer. The Sales team is responsible for expanding our customer base by selling the full suite of our market leading and award-winning solutions to a set of Target Accounts and improving CMX branding/name recognition across the healthcare sector.
The VP, Sales Operations serves as the strategic and operational backbone of our go-to-market team, leading the systems, processes, analytics, and tools.. As an AI-enabled company, this role is expected to stay on the cutting edge—identifying and deploying practical innovations while filtering out hype.
Responsibilities
- Sales Process Design & Optimization: Design and maintain repeatable, data-driven sales processes that support new acquisition, upsell, and renewal motions. Ensure consistency, efficiency, and cross-functional visibility across all revenue-generating functions.
- Revenue Analytics & Forecasting: Build and maintain reporting infrastructure to track pipeline, productivity, conversion, and upsell performance. Deliver insights to support forecasting and executive-level planning.
- Territory & Quota Strategy: Lead the development of fair and scalable territory and quota models across the Sales team. Align compensation structures to incentivize full-funnel growth.
- Incentives & Recognition: Design and support sales incentive programs—including contests, SPIFFs, and team recognition initiatives (e.g., President’s Club, performance-based prizes, and team celebrations)—to foster motivation, competition, and a high-performance culture.
- Tech Stack Ownership & AI Tool Evaluation: Own and optimize the GTM tech stack (Salesforce, Gong, HubSpot). Continuously assess emerging AI tools to support customer-facing productivity—bringing both curiosity and a pragmatic lens to implementation.
- Cross-Functional Collaboration: Drive alignment across Sales, Customer Success, Marketing, and Finance to ensure unified execution. Build infrastructure to support seamless handoffs, strategic account planning, and customer expansion.
- Training: Partner with the CRO to support the development and delivery of training programs, onboarding processes, and sales content to ensure reps are equipped to position and sell the full suite of CodaMetrix solutions.
- People: Manage and mentor a developing team that assists in day to day sales support and enablement, sales analysis and new systems implementations.
Requirements
- Required
- 10+ years of sales operations experience, with at least 5 years in a leadership role within the healthcare technology sector
- Deep understanding of sales processes, territory planning, pipeline management, and forecasting in a B2B environment.
- Proven success supporting complex enterprise sales cycles, preferably in healthcare or health IT markets.
- Strong analytical mindset with proficiency in Salesforce, Gong, HubSpot, BI/reporting tools, and sales enablement platforms.
- Understanding of or demonstrable ability to apply AI tools in support of sales to health system Revenue Cycle Management (RCM).
- Excellent communication skills with the strategic ability to influence and lead cross-functional initiatives.
- Change management expertise with a bias for action and results.
- Passion for innovation, efficiency, and making a measurable impact on the business.
- Quarterly travel
- Preferred
- Local to Washington, DC or Boston
Location: Boston, MA/Remote - Hybrid
Job Type: Full-time, exempt, regular
What CodaMetrix can offer you:
Learn more about our full-time employee benefits and how we take care of our team.
- Health Insurance: We cover 80% of the cost of medical and dental insurance and offer vision insurance
- Retirement: We offer a 401(k) plan that eligible employees can contribute to one month after their first day
- Flexibility: We have a generous Paid Time Off policy, which is managed but not limited, so you can take the time you need to relax and rejuvenate
- Learning: All new hires complete our 7-week Onboarding Program where they learn about our company and each of our departments through live sessions hosted by a variety of our leaders
- Development: We provide annual performance evaluations and prioritize working with employees on what their individual growth looks like
- Recognition: We recognize the outstanding achievements of our team through annual company awards where employees have the opportunity to nominate their peers
- Office Location: A modern open plan workspace located in the bustling Back Bay neighborhood of Boston
- Additional Employer Paid Benefits: We offer employer-paid life insurance and short-term and long-term disability insurance
Background Check Notice
All candidates will be required to complete a background check upon acceptance of a job offer.
Equal Employment Opportunity
Our company, as well as our products, are made better because we embrace diverse skills, perspectives, and ideas. CodaMetrix is an Equal Employment Opportunity Employer and all qualified applicants will receive consideration for employment.
Don’t meet every requirement? We invite you to apply anyway. Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At CodaMetrix we are committed to building a diverse, inclusive and authentic workplace and encourage you to consider joining us.
