Job description
Schedule: 3:00 AM - 5:00 AM PHT
What are we looking for?
Skills Required:
- Previous experience as a virtual assistant or in a similar administrative role.
- Strong communication skills (written and verbal).
- Proficient with Google Workspace, spreadsheets, and CRM tools.
- Comfortable learning new software like Yardbook, Jobber, or Mailchimp.
- Organized, self-motivated, and detail-oriented.
- Experience in home services or field services industry is a plus.
What will you do?
Customer & Lead Management
- Log and categorize new leads (Hot/Warm/Cold) in Google Sheets or CRM.
- Schedule and execute follow-ups with leads via email and text.
- Respond to basic client inquiries and send job reminders.
- Notify clients of any schedule changes (e.g., weather delays).
- Request and manage Google Reviews post-job completion.
- Send quotes and follow up on pending estimates.
- Maintain and update the lead tracker as needed.
Administrative Support
- Send and track invoices after job completion.
- Follow up on unpaid invoices and maintain payment records.
- Organize and update the weekly/monthly job schedule using Yardbook or Jobber.
- Ensure optimized routing for field efficiency.
- Alert the business owner to any scheduling conflicts.
- Track lead sources and prepare monthly performance reports.
- Maintain status updates in a CRM or Google Sheets if software upgrade hasn’t occurred.
Sales & Marketing Assistance
- (Optional) Manage basic social media presence (Facebook, Instagram, Google Business Profile).
- Post updates, respond to comments/messages, and engage with the online community.
- Manage online reputation by requesting and responding to reviews.
- Support email marketing by sending newsletters and setting up automated drip campaigns using platforms like Mailchimp or Jobber.
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our Client is a local experts in air duct cleaning and dryer vent cleaning. Serving Wake Forest, Youngsville, Durham, North Raleigh and surrounding areas, they specialize in improving indoor air quality, increasing HVAC efficiency, and creating healthier home and business environments.
#ConnectOSCareers #JoinConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
