Job description
📐 About this role
The Website operations manager is responsible for overseeing the day-to-day operations and technical aspects of WRITER’s website. This role involves managing website content, ensuring technical performance, and implementing strategies to enhance user engagement and conversion rates. The ideal candidate will have a strong background in website management, excellent technical skills, and a passion for creating seamless and user-friendly online experiences.
🦸🏻♀️ Your responsibilities
Oversee the day-to-day operations of the Writer website
Manage and coordinate website updates, including content and design changes
Collaborate with PMM, design, SEO, and development, to make sure website goals and objectives are met
Translate page designs into detailed build requirements for developers
Develop and implement testing and personalization strategies to improve user engagement and conversion rates
Work with design and development to build a system of reusable components
Stage new pages and updates in the CMS with development support
Conduct regular website audits to meet compliance with industry standards, best practices, and legal requirements
Coordinate with external vendors to maintain website stability and security
Make sure website content is accurate, up-to-date, and aligned with the Writer brand
Maintain the content management system, keeping it up-to-date and organized
Develop a QA process to preserve the accuracy and integrity of published content
Monitor website traffic and performance metrics, identifying areas for improvement
Stay informed about SEO developments, and implement changes in line with best practices
⭐️ Is this you?
4+ years proven experience in website management, or a similar role at a B2B and/or SaaS company
Thrives in a startup environment working hands-on
Strong attention to detail (you often notice errors that others miss)
Testing and personalization experience (Mutiny is a plus)
Knows WordPress inside out (VIP experience is a plus)
Confident building pages in WordPress using the blocks editor
Excellent communication and collaboration skills
Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
Good understanding of SEO best practices
Knowledge of development, design, security, and maintenance best practices
Ability to analyze website metrics and make data-backed decisions
Familiarity with website performance optimization techniques
Previous experience migrating to a system of reusable components is a plus
🍩 Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (12 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Home office setup, cell phone, internet
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don’t make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER’s Global Candidate Privacy Notice.
