Job description
Workforce Manager (Remote)
Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that want to build world-class teams & place their operations on autopilot.
And we’re looking for a Workforce Manager to start immediately!
Duties and Responsibilities include but are not limited to:
- Report directly to the VP of Operations and/or COO.
- Oversee workforce planning using forecast models to ensure optimal staffing levels.
- Monitor and manage absenteeism and attrition on a daily basis.
- Collaborate with Talent Acquisition, Operations, and Training teams to ensure new hires are matched to the right clients.
- Utilise Lever, MySQL, and other tools to match idle talent with active opportunities in partnership with Talent Acquisition.
- Manage offboarding processes to ensure the timely removal of tools and system access for employees exiting the company.
- Track account churn and work with leadership and Talent Acquisition to secure timely replacements.
- Maintain a centralised, up-to-date database of all active employees, including accurate organisational charts and reporting lines.
- Provide daily workforce health updates and coordinate staffing needs with Talent Acquisition and Operations as required.
Reports and Deliverables:
- Active employee count (by job level).
- Prior Day, WTD, and MTD absenteeism rates.
- Prior Day, WTD, and MTD attrition rates.
- Client run rate churn rates and geo-specific churn reports.
- Ad-hoc WFM reports as needed.
Qualifications:
- Proven experience in workforce management, preferably in a BPO or remote work environment.
- Strong analytical skills and ability to forecast workforce needs.
- Proficiency in workforce tools (e.g., Lever) and data management systems.
- Excellent communication and collaboration skills.
- Highly organised with exceptional attention to detail.
₱40,000 - ₱75,000 a month
Benefits:
Competitive salary ranging from PHP 40,000 to PHP 75,000 (depending on experience).
Permanent remote work setup.
Opportunities for professional growth and development.
Be part of a dynamic, supportive, and globally minded team.
Why Join Us?
By joining Wing, you’ll help streamline operations across multiple departments — enabling TA, Operations, and Training to focus on what they do best. You’ll be the critical link that ensures talent is matched effectively, communication is seamless, and productivity is maximised.
Apply now and help us build the future of work!
