Job Description
Role:
\*\* This role is for a 1 year fixed contract ( Maternity Cover ) **
As a Project Support Coordinator, you will play a crucial role in supporting the smooth delivery of IT projects across our client base. Working closely with our Project Managers and Quality Manager, you will ensure that internal and client requests are processed efficiently, project data remains accurate and up to date, and stakeholders receive clear, timely updates. You will also help spot and correct errors, ensuring our team delivers projects with the highest level of quality and efficiency.
This role requires strong organizational skills, excellent attention to detail, and the ability to manage multiple priorities. You must be proficient in Excel and Word and comfortable handling written and verbal communications with internal teams.
Responsibilities:
Below are the key responsibilities for the Project Support Coordinator, supporting Professional Services project delivery and quality:
- Support Project Managers and Quality Manager with coordination and administration of project activities.
- Manage and update project requests within the ticketing system and dashboards.
- Ensure accuracy and completeness of all project data and documentation.
- Track and monitor project progress, identifying missing information, delays, or risks.
- Provide timely updates to internal stakeholders.
- Identify and flag inconsistencies or errors that may impact project quality.
- Produce and maintain project status reports for internal and client use.
- Assist with process adherence, ensuring teams follow Professional Services standards.
- Collaborate with Sales, CXM, and Delivery teams to ensure smooth project workflow.
- Uphold strong communication and prioritization practices to manage multiple project demands.
- Support Quality Manager in maintaining a high standard of project delivery across the department.
Competencies:
The Project Support Coordinator should demonstrate:
- Strong attention to detail and ability to identify inconsistencies.
- Excellent written and verbal communication.
- High level of organization and ability to manage conflicting priorities.
- Proactive mindset, willing to solve problems independently.
- Solid understanding of Professional Services processes.
- Ability to work in a fast-paced environment.
- Proficiency in Excel and Word for reporting and documentation.
- Strong listening skills and ability to convert information accurately.
- Good collaboration across departments while maintaining a constructive approach.
- They should be an excellent listener, being able to understand and decipher information so it can be recalled and transferred to others without having to ask repeat questions.
- They should be a strategic thinker, identifying areas of risk and improvement.
- They should be good at managing conflict, gathering facts and remaining impartial but ensuring clarity and accuracy of information to all involved until the resolution is resolved.
- Understands and supports strategy through collaboration with higher level employees. Tables objections and concerns in a productive manner, bringing solutions and options to the conversation.
- Independently executes complex tasks and seamlessly collaborates with others when appropriate.
Why Join Abacus Group?
- Be part of a fast-growing and innovative IT services firm specializing in financial services.
- Opportunities for career growth and development in project coordination and quality management.
- Play a key role in delivering high-quality IT solutions to investment firms and financial institutions.
- Hybrid or flexible working options available (if applicable).
