Job description
🌟 The Opportunity:
We are seeking a highly skilled and proactive Online Reputation Management Specialist to join our world-class team. This is a critical role responsible for improving and maintaining our social media reputation rating at a high standard, ensuring our brand is consistently presented positively across all online platforms. We are looking for a self-managed, individual contributor who is passionate about brand perception and digital presence.
In the last 2 years, we’ve grown this brand from $0 to multi-8-figure revenue and now need a driven and knowledgeable specialist to join us in taking our online reputation to the next level.
🤩 So, What Should You Expect if You Join Us?
- One of the fastest-growing and most innovative DTC brands in the world (we’ve hit multiple 8-figure revenues in 2 years.)
- Highly experienced founders team (multiple successful projects, with over $700M+ in collective experience).
- Great self-improvement-driven culture of top A-players in their respective fields. Think of us as a Major League sports team.
- We’re here to perform and have a great time while doing it.
- We push each other to become better versions of ourselves. 100% remote and micromanagement-free. Because if we need to micromanage you, this is not a place for you.
🚀 Job Responsibilities:
- Proactive Monitoring & Control: Set up proactive controls and monitoring systems for company mentions across social media.
- Reputation Improvement: Improve and maintain high ratings on core platforms (TrustPilot, Knoji, Google Maps, Instagram, Facebook, etc.).
- Social Media Enhancement: Work towards enhancing our overall social media presence, constantly seeking ways for our brand to shine (e.g., Reddit, localized blogs, thematic pages, etc.).
- Problem-Solving: Think critically and proactively to solve complex problems related to online sentiment, taking ownership of issues from start to finish. Never settle for a superficial fix.
- Documentation & Reporting: document all online reputation activities and outcomes to maintain clear records and identify trends.
- Feedback Loop: Provide clear, actionable feedback to relevant teams and leadership to help improve processes and prevent future negative online sentiment.
🥷 Core Skills and Competencies:
- Exceptional Verbal and Written Communication in English
- Emotional Intelligence and Empathy
- Critical Thinking and Problem-Solving Mindset
- Proficiency with Social Listening Tools and Analytics Platforms
🧩 Your Experience:
- 2+ years in a similar online reputation management, social media management, or digital marketing role with a focus on brand perception.
- Proven track record of improving and maintaining positive online sentiment for a brand.
- Proficiency with social listening tools, analytics platforms, and online review management systems is a must.
- Preference for candidates with experience in the US e-commerce market.
- Outstanding command of the English language, both written and spoken.
