Job Description
About airSlate
airSlate is a global SaaS technology company that develops no-code workflow automation, electronic signature, and document management solutions. Our award-winning products - Sign Now, pdfFiller, DocHub, altaFlow, Instapage, and US Legal Forms - serve over hundreds of millions of users and more than one million customers worldwide, helping organizations of every size digitize processes, improve efficiency, and transform how they work.
We’re in an exciting phase of growth and transformation, with teammates in more than 20 countries across three continents and main hubs in the United States, Poland, Romania, Ukraine and Philippines.
At airSlate, we’re building value for customers and a culture where growth and innovation go hand in hand. We’re looking for people eager to shape products, scale a company, and thrive in a fast-moving environment.
About the team:
Our DevOps team is the backbone of our global operations, comprised of over 35 highly qualified specialists. We are dedicated to building a resilient, secure, and high-performance foundation for communication-heavy products. We operate at the intersection of cutting-edge cloud architecture and rigorous security compliance, ensuring that our platform remains scalable and reliable for millions of users worldwide.
You will be joining the dedicated DevOps sub-team for pdfFiller, our flagship product and a global leader in the PDF management space. pdfFiller handles massive traffic and complex document workflows, meaning your work will directly impact millions of users. Additionally, you will be covering internal product - Supervisor.
Our sub-team consists of 3+ specialists led by a Tech Lead. They are a high-autonomy group focused on the reliability and evolution of the pdfFiller product. We foster a culture of high ownership and proactive collaboration, working closely on a first-line support with software engineering teams to maintain a seamless production environment for our biggest product.
What you will be working on:
Infrastructure. Automate and evolve the cloud infrastructure using Terraform and AI-assisted workflows to ensure maximum uptime.
Monitoring & Observability. Use Prometheus and Grafana to perform initial diagnosis of infrastructure issues across our high-traffic services, working independently or together with the duty DevOps of the responsible team.
Incident Management. Manage the resolution of technical challenges that exceed the scope of our Level 1 support team.
Security & Compliance: Contribute to the backlog of security-related infrastructure tasks to ensure our products meet strict document security and compliance standards.
Documentation & Knowledge Sharing: Maintain clear documentation of infrastructure changes, monitoring rules, and troubleshooting procedures specific to the pdfFiller environment.
On-Call Rotation. Participate in a 24⁄7 on-call duty week (rotation every 3–5 weeks depending on team size).
What we expect from you:
3+ years of professional experience in Infrastructure, DevOps, or Platform Engineering.
Strong hands-on experience with AWS, Docker, Kubernetes (k8s), and CI/CD pipelines.
Infrastructure as Code - Expert-level familiarity with Terraform-based workflows.
Proven experience in production support, incident handling, and participating in on-call rotations for high-scale products.
High level of self-awareness, proactivity, and the ability to collaborate effectively with developers and support engineers.
Upper-intermediate (B2+) or higher English proficiency for active participation in meetings and global collaboration.
A strong desire to learn and implement modern tooling, including AI-assisted engineering and infrastructure-as-code best practices.
On-Call Structure
We value transparency regarding work-life balance. Our on-call week requires 24⁄7 phone availability with a maximum 5-minute response window (MTTA <90sec). To support your recovery and well-being, we provide a full compensatory day off for every week spent on-call.
Why join airSlate?
Here, you aren’t just “maintaining servers”— you are the architect of reliability for a global product used by millions to manage their most important documents. You’ll work in a high-trust environment where proactivity is rewarded and manual toil is replaced by intelligent automation.
Apply today and help us build the most reliable document platform in the market!
What we offer
Flexible working environment- Our teams operate across the globe. We value in‑person collaboration in our hubs, but we also embrace remote and hybrid working. You can work from one of our offices in the United States, Poland, Romania or Ukraine, or remotely from many countries.
Competitive compensation and stock options- We offer salaries that reflect local market conditions and experience, plus a performance-based bonus system and stock options so you share in the company’s growth.
Professional growth and learning - We invest in your development through courses, conferences, and access to learning resources. We encourage career growth and internal mobility, supporting teammates who want to explore new opportunities within airSlate.
Health and well‑being - We provide comprehensive benefits tailored to each country, including health coverage, wellness programmes and access to fitness options. We also dedicate quarterly company-wide Mental Health Days, when everyone takes time off to rest and recharge.
Family‑friendly culture - Family life is part of who we are, and we embrace it in many forms. From flexibility for parents to our airSlate Junior Club for kids, to company-wide family days and our pet-friendly approach, we’re committed to making work and life easier to balance.
Giving back - We support charitable initiatives around the world through the airSlate Care programme. Our current focus includes humanitarian aid in Ukraine and other regions, matching employee donations and supporting causes chosen by our teams.
Open communication - We encourage transparent dialogue at all levels. From team discussions to company-wide Q&A sessions with our CEO, we make sure everyone has the chance to be heard and to influence how we grow.
It is airSlate’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. airSlate’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. airSlate is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, airSlate will consider for employment qualified applicants with arrest and conviction records.
Read our Recruitment Privacy Notice to Learn how we process your personal information.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
