Job Description
Cash Application Specialist
Accounts Receivable / Finance Operations
Work Model: 100% Remote
Employment Type: Full-Time
Build Your Career With Alia Services
Alia Services connects talented professionals with growing companies around the world. We specialize in remote recruitment, workforce, and payroll solutions, helping organizations build exceptional teams while creating meaningful career opportunities for professionals.
We are looking for a detail-oriented Cash Application Specialist to join our client’s Accounts Receivable team. This role is responsible for managing all aspects of cash application, credit card transactions, and customer payment processing, ensuring accurate and timely posting of incoming payments.
If you have experience in cash applications and Accounts Receivable, enjoy working with financial transactions, and have strong organizational and problem-solving skills, this is an excellent opportunity to grow your career in an international business environment.
Why Join Alia Services?
At Alia Services, we want our team members to feel supported throughout their employment while having opportunities to grow professionally. As part of our team, you’ll have access to:
- 100% Remote Work – Work from the comfort of your home while collaborating with an international team and client.
- Health Insurance – Health insurance coverage provided through SafetyWing, beginning as soon as you are hired.
- Paid Time Off (PTO) – Enjoy paid time off to rest, recharge, and maintain a healthy work-life balance.
- Reliable Payroll – Consistent payroll administration and support from the Alia Services team.
- Dedicated HR Support – Access to our People Operations team for employment-related questions, support, and guidance throughout your time with us.
- Professional Growth – Opportunities to develop your skills, gain international experience, and grow within your role.
- Coaching & Feedback – Ongoing mentorship, leadership guidance, and development opportunities.
- International Experience – Gain valuable experience working with international companies and teams.
- Ongoing Employee Support – From onboarding through your day-to-day employment, Alia Services serves as your dedicated partner throughout your experience with the client.
About the Role
As a Cash Application Specialist, you will be responsible for processing incoming customer payments through various methods, including checks, wire transfers, and credit card transactions. You will ensure payments are accurately applied and posted, handle payment-related inquiries and disputes, and collaborate closely with Accounts Receivable, Credit, Sales, and Account Executives.
This position also involves managing rebates and coupons, recording write-offs in the General Ledger (GL), identifying trends or recurring issues in the cash posting process, and supporting the team in meeting service-level agreements (SLAs).
What You’ll Do
Cash Application & Payment Processing
- Receive and process incoming payments from customers, clients, and other sources through various payment methods, including checks, wire transfers, and credit card payments.
- Deposit and post cash payments and physical checks received at the office location.
- Process credit card transactions, including pre-charging, charging, posting, and handling disputes through multiple channels, such as customer self-service portals and dedicated phone lines.
- Ensure accurate and timely application of customer payments to the appropriate accounts.
- Enter rebates and coupons into the system and ensure corresponding write-off amounts are properly recorded in the General Ledger (GL).
- Perform accurate transactional posting against General Ledger (GL) accounts.
- Maintain an overall understanding of the Accounts Receivable process and related financial transactions.
Customer Communication & Cross-Functional Collaboration
- Contact customers via telephone and email regarding payment application questions, discrepancies, or credit card issues.
- Collaborate with Credit and Accounts Receivable teams, as well as Sales Executives, to resolve deposit-related questions and obtain customer remittance information.
- Work closely with Sales teams and leadership to identify and communicate trends observed during the cash posting process, including insufficient or inaccurate information provided by customers or Sales teams.
- Manage all incoming calls during assigned time frames or shifts to meet established Service Level Agreements (SLAs).
- Perform additional duties and responsibilities as assigned.
What We’re Looking For
Required Qualifications
- High School Diploma or GED.
- At least 1 year of direct cash application experience in an office environment.
- At least 1 year of experience in Accounts Receivable (AR).
- Proficiency in Microsoft Word, Excel, and Outlook.
- Strong communication and active listening skills, with the ability to communicate effectively in person, over the phone, via email, and through video conferences.
- Strong attention to detail and excellent organizational skills.
- Demonstrated problem-solving abilities and sound judgment when prioritizing tasks and managing time independently.
- Ability to work overtime when required.
- Openness to learning, receiving constructive feedback, and responding positively to feedback from others.
- Appreciation for curiosity, creativity, inclusive teamwork, and achieving results.
Preferred Qualifications
- Associate Degree in Accounting.
- Intermediate Excel skills, including experience with Pivot Tables and VLOOKUP.
Who Will Succeed in This Role?
You’ll be a strong fit if you are detail-oriented, organized, and comfortable handling financial transactions with accuracy. You understand the importance of timely payment application, enjoy resolving discrepancies, and can communicate effectively with customers and internal teams. You’re also proactive in identifying recurring issues, making sound decisions, and contributing to an efficient Accounts Receivable operation.
