Job Description
Company Description
Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond “roles” or “jobs” to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that’s designed to harness human enterprise, you design a workforce that’s built for impact.
At AGS, we help companies all over the world transform their people into a competitive advantage. It’s not about filling seats. It’s about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.
With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges – from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model™.
We also represent over 100 countries and speak dozens of languages. So as you’re building relationships and doing your job, you’ll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.
See what it’s like to work at AGS by searching #LifeAtAGS on any social network.
Job Description
Job Summary
The Senior Program Coordinator will join a team of professionals working in a fast-paced, team environment. The Senior Program Coordinator facilitates and manages various processes and projects (client specific) within the contingent worker lifecycle from on boarding through off boarding. The Senior Program Coordinator also provides first level customer support to Hiring Managers and suppliers.
Responsibilities
- First point of contact for Assignment Managers and suppliers i.e. face of the program.
- Manage complex, high-volume tasks received through the general mailbox, inclusive of assignment amendments, LOB exceptions, issue troubleshooting and general inquiries.
- Troubleshoot all client reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
- Maintain and update worker assignments to reflect appropriate changes ( cost center changes, extension of contract assignments, terminations, conversions etc.)
- Timesheet management including mail merges.
- Provide constant communication to clients, suppliers, contingent workers and other partners via email and Teams calls, potentially on camera.
- Conduct research and analysis to resolve client or supplier inquiries as needed and managers to ensure program data accuracy.
- Managers to ensure program data accuracy
- Program projects as assigned
Qualifications
- Excellent analytical and problem-solving skills.
- Excellent documentation and follow-up skills
- Strong determination to impact performance
- Time Management, self-motivated and perseverance
- Excellent customer service skills
- Excellent verbal and written communication skills
- At least 1 or more years of staffing and/or MSP experience
- Bachelor’s Degree
- MS Office/Tools- advanced skills
- Must be amenable to nightshift schedule and hybrid work arrangement (office is based in Ortigas area)
Additional Information
As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.
See what it’s like to work at AGS by searching #LifeAtAGS on any social network.
