Job description
Looking for a role where your love for the Czech language and helping others plays a major factor? We are hiring on behalf of our client for the role of Czech/Slovak Customer Support Representative - Remote in Greece! In this opportunity, you will be part of a fast-paced team, enjoying flexible working hours, and have the chance to grow within a company that’s focused on delivering top-quality customer service.
Responsibilities
Manage incoming chat, mail or phone calls.
Identify and assess customers’ needs to achieve satisfaction.
Build relations of trust through open and interactive communication.
Provide accurate, valid, and complete information by using the methods/tools.
Keep records of customer interaction, process customer accounts and file documents.
Follow communication procedures, guidelines, and policies.
Fluency in Czech/Slovak(C1 - C2)
Very good command of English(B2 – C1)
Good MS Office skills.
Strong phone contact handling skills and active listening
Excellent communication and presentation skills.
Customer orientation and ability to adapt/respond to different types of characters.
Ability to multi-task, prioritize, and manage time effectively..
Competitive Remuneration package
Extra monthly bonus depending on the performance appraisal
Health care benefits and numerous other discounts
Meal Vouchers
Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation.
