Job Description
Description
Join us as a Senior Account Manager at Aptitude Software, where you will play a strategic and commercially focused role in managing and growing a portfolio of enterprise clients. You will be responsible for building senior stakeholder relationships, driving account growth, identifying expansion opportunities, and ensuring clients realise long-term value from Aptitude’s solutions.
This role is focused on commercial account ownership, revenue growth, strategic relationship management, and client retention across Aptitude’s global customer base.
You Will Be:
Managing and growing a portfolio of strategic enterprise accounts, with ownership of client relationships, commercial performance, and long-term account strategy
Building strong, trusted relationships with senior stakeholders and acting as a strategic advisor across finance, operations, and technology functions
Identifying upsell, cross-sell, and expansion opportunities across Aptitude’s product suite to drive incremental revenue growth
Leading commercial discussions including renewals, pricing negotiations, contract extensions, and account planning activities
Developing and executing strategic account plans aligned to client priorities and business objectives
Driving high levels of client retention and customer satisfaction across your account portfolio
Partnering closely with Product, Professional Services, Support, and Partnerships teams to ensure successful delivery and ongoing client value.
Managing escalations effectively and acting as a senior point of contact for key client stakeholders
Providing accurate forecasting, pipeline visibility, and account reporting to senior leadership
Representing Aptitude and Fynapse professionally at executive-level meetings, client reviews, and industry events
Maintaining a strong understanding of Aptitude’s product suite, market positioning, and broader finance technology landscape
Managing a strategic book of business with ownership for achieving a 12% annual growth target, balancing retention protection with proactive expansion and commercial development
What We Offer:
We’ll offer you a competitive salary plus bonus scheme, as well as the following benefits:
ShareSave scheme - ability to purchase company shares on preferential terms
Private healthcare
Income protection and group life insurance
Pension Scheme
Company Funded Health Cashplan
Employee Assistance Programme
Access to Private Dental Benefits
Flexible / hybrid working options
Enhanced Family Friendly Leave for adoption, maternity and paternity
Bike 2 Work Scheme
Employee Referral Bonus
Where You’ll Be:
This role is based from our London office and we support hybrid working
To us at Aptitude, hybrid working means that our employees come together for 2-days per week at their local office. It’s an opportunity for our teams to collaborate, solve problems together and to be engaged and involved in the wider community of our business.
We ask employees to come into the office every Wednesday and give you the flexibility to choose your other day
Requirements
What We’re Looking For:
5+ years of experience in Account Management, Enterprise Sales, Strategic Accounts, or a commercially focused client-facing role within SaaS or fintech
Proven experience managing large enterprise accounts and driving revenue growth within existing customer bases
Strong commercial acumen with experience owning renewals, upselling, and complex commercial negotiations
Experience engaging and influencing senior stakeholders and C-suite executives
Ability to manage multiple strategic accounts within a fast-paced, high-growth environment
Excellent communication, presentation, and relationship management skills
Strong organisational skills with a proactive, solutions-oriented mindset
Experience within financial technology, enterprise software, ERP, or finance transformation environments is highly desirable
Entrepreneurial attitude with a collaborative, high-performance approach to client management
