Job description
Description
A strategic Program Manager responsible for delivering a portfolio of internal programs that drive key organizational OKRs. This role is highly cross-functional, requiring strong influence across senior teams and excellent governance capabilities. The position is an individual contributor (one-person team) reporting directly to the Senior Leadership Team (SLT), with occasional advisory responsibility to the VP of Professional Services on PMO design.
Key Responsibilities
• Lead and manage the end-to-end planning, execution, and delivery of multiple internal programs aligned to organizational OKRs.
• Drive cross-functional collaboration and hold senior stakeholders accountable for actions and milestones.
• Establish and enforce strong program governance including reporting, risk and issue management, controls, and success metrics.
• Define program goals, success criteria, timelines, and dependencies; monitor performance and take corrective action.
• Provide clear, executive-level communication and status reporting to SLT.
• Anticipate, surface, and mitigate risks, escalating issues where appropriate.
• Act as a subject-matter expert on program management best practices and “what good looks like.”
• Advise the VP of Professional Services on the design and evolution of a scalable client-facing PMO model.
We’ll provide you with the opportunity to grow your expertise in an environment that supports you, your life and your career.
We’ll also offer you a competitive salary plus bonus, as well as the following benefits:
ShareSave scheme - ability to purchase company shares on preferential terms
Private healthcare
Income protection and group life insurance
Pension Scheme
Company Funded Health Cashplan
Employee Assistance Programme
Access to Private Dental Benefits
Flexible / hybrid working options
Enhanced Family Friendly Leave for adoption, maternity and paternity
Bike 2 Work Scheme
Employee Referral Bonus
Whilst this role is based from our London office, we support hybrid working.
To us at Aptitude, hybrid working means that our employees come together for 2-days per week at their local office. It’s an opportunity for our teams to collaborate, solve problems together and to be engaged and involved in the wider community of our business.
We ask employees to come into the office every Wednesday and give you the flexibility to choose your other day from either Tuesday or Thursday.
Requirements
Qualifications & Experience
• Significant senior-level experience in program and project management, ideally in a technology or SaaS environment.
• Proven ability to influence without authority and work effectively with senior leaders.
• Strong experience establishing governance frameworks and driving execution across multiple workstreams.
• Excellent communication, facilitation, and problem-solving skills.
• Experience supporting or designing PMO structures is strongly preferred.
Skills & Attributes
• Strategic mindset with strong operational execution capabilities.
• Executive presence and credibility with senior stakeholders.
• Highly organized, outcomes-focused, and comfortable operating in ambiguity.
• Able to demand action, create accountability, and drive results across the organization.
Nice to have
• Experience with Tableau
• Experience with Smartsheet
