Job Description
ABOUT ARTERA
Our Mission: Make healthcare #1 in customer service.
What We Deliver: Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI.
Our Impact: Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history!
Our award-winning culture: Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024, 2025); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025, 2026). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.
Applicants must be currently authorized and have the ability to provide proof of full-time, long-term authorization to work in the United States. We are unable to provide visa sponsorship or support visa transfers now or in the future.
ABOUT THE OPPORTUNITY
At Artera, we believe that the candidate experience is a reflection of our internal excellence. We are looking for a Talent Acquisition Specialist who is obsessed with precision, seamless communication, and the future of work. You will initially own the backbone of our hiring process—interview coordination and documentation—while scaling into sourcing and initial screenings.
Most importantly, we are looking for a “force multiplier.” You should be someone who doesn’t just follow a process but looks for ways to automate and optimize it using AI and modern recruiting tools to ensure we stay fast and human-centric.
This is a full-time, in-office role (3-4 days/wk) based in our high-energy downtown Santa Barbara, CA headquarters. Join a team where you’ll build your network, gain foundational business acumen, and enjoy the perks of living and working on the California coast.
Responsibilities
- Interview Coordination: Orchestrate complex interview loops across various time zones, ensuring a white-glove experience for both candidates and hiring managers.
- Candidate Advocacy: Act as the primary point of contact for candidates, ensuring they are informed, prepared, and excited about Artera at every stage.
- Process & Document Management: Maintain our Applicant Tracking System (ATS), create high-quality job descriptions, and manage offer letter generation with 100% accuracy.
- AI Optimization: Proactively identify and implement AI-driven workflows (e.g., automated scheduling, AI note-taking, or LLM-assisted communications) to increase team velocity.
- Future Growth (Sourcing & Screening): Transition into identifying top-tier talent through creative sourcing strategies and conducting initial phone screens to assess culture and skill fit.
Requirements
- Detail Obsession: You have a “measure twice, cut once” mentality. You catch the small errors in documents before they reach a candidate.
- Communication Mastery: You can pivot your tone from professional and polished to warm and welcoming, whether in Slack, email, or over the phone.
- AI Literacy: You aren’t just aware of AI; you use it. You should be comfortable using tools like ChatGPT, Google Gemini, Claude, or specialized recruiting AI to draft content and manage tasks.
- Data Driven: Experience pulling reports from an ATS to show funnel metrics (e.g., time-to-hire or pass-through rates).
- Collaborative Spirit: You thrive in a “we-over-me” environment and enjoy partnering with busy hiring managers to solve scheduling puzzles.
- Adaptability: You are comfortable with the ambiguity of a growing company and are excited to take on more recruiting responsibilities as you grow.
- Hybrid Collaboration: You thrive in a dynamic environment; you are energized by in-office collaboration 3 - 4 days a week at our Santa Barbara HQ while maintaining high productivity and seamless communication during remote days.
Bonus
- Technical Sourcing: Experience finding niche engineering or product talent using LinkedIn Recruiter, Github, or specialized sourcing platforms.
- Artera Tooling: Experience utilizing the tooling we use at Artera or similar products, ie. Google Suite (Gmail, Docs, Sheets, etc.), Lever (ATS), Pillar (AI Interview Companion), Slack, Zoom, LinkedIn Recruiter, Gemini.
- Industry Knowledge: Previous experience working at a digital health, health tech, or healthcare organization.
- Growth-Stage Experience: Previous experience in a high-growth startup environment.
Interview Process
- We value your time and aim for a transparent, efficient process:
- Initial Screen: A 30-minute conversation with the Talent Acquisition Partner to discuss your background and interest in Artera.
- Writing Assignment: A practical take home exercise related to AI usage for candidate communication.
- Hiring Manager Interview: A 45-minute meeting with the SVP of People to discuss the take home exercise, long-term vision for the team/role, your career growth, and alignment to Artera’s values.
- Stakeholder Panel: Meet 2–3 team members you’ll be supporting to discuss your collaboration and communication styles, as well as an AI usage & efficiency deep dive.
$67,000 - $90,000 a year
The compensation for this role will be based on level of experience and the geographic tier in which you are located. This position also comes with equity and a variety of benefits.
OUR APPROACH TO WORK LOCATION
Artera has hybrid office locations in Santa Barbara, CA, and Philadelphia (Wayne), PA, where team members typically come in three days a week. Specific frequency can vary depending on your team’s needs, manager expectations and/or role responsibilities.
In addition to our U.S. office locations, we are intentionally building geographically concentrated teams in several key metropolitan areas, which we call our “Hiring Hubs.” We are currently hiring remote candidates located within the following hiring hubs:
- Boston Metro Area, MA
- Chicago Metro Area, IL
- Denver Metro Area, CO
- Kansas City Metro Area (KS/MO)
- Los Angeles Metro Area, CA
- San Francisco / Bay Area, CA
- Seattle Metro Area, WA
This hub-based model helps us cultivate strong local connections and team cohesion, even in a distributed environment.
To be eligible for employment at Artera, candidates must reside in one of our hybrid office cities or one of the designated hiring hubs. Specific roles may call out location preferences when relevant.
As our hubs grow, we may establish local offices to further enhance in-person connection and collaboration. While there are no current plans in place, should an office open in your area, we anticipate implementing a hybrid model. Any future attendance expectations would be developed thoughtfully, considering factors like typical commute times and access to public transit, to ensure they are fair and practical for the local team.
WORKING AT ARTERA
Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more!
Career development - Manager development cohorts, employee development funds
Generous time off - Company holidays, Winter & Summer break, and flexible time off
Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join.
EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT
Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements, and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetics, protected veteran status, or any other protected status.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to [email protected].
DATA PRIVACY
Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.
SECURITY REQUIREMENTS
All employees are responsible for protecting the confidentiality, integrity, and availability of the organization’s systems and data, including safeguarding Artera’s sensitive information such as, Personal identifiable Information (PII) and Protected Health Information (PHI). Those with specific security or privacy responsibilities must ensure compliance with organizational policies, regulatory requirements, and applicable standards and frameworks by implementing safeguards, monitoring for threats, reporting incidents, and addressing data handling risks or breaches.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
