Job Description
About the role:
This role supports AvePoint’s digital-first customer engagement strategy and helps deliver a consistent, high-quality customer experience at scale.
AvePoint is looking for a Digital Client Enablement Specialist to support our Customer Success and Service Delivery teams by creating high-quality, customer-facing technical content. This role will focus on building scalable, reusable enablement assets that help customers and partners onboard faster, deploy confidently, and adopt the AvePoint Confidence Platform more effectively.
What You Will Do:
Become an internal AvePoint product expert who can convert user guides and product marketing material into consumable customer facing content
Create and maintain a structured “How To” video library for the AvePoint Confidence Platform
Develop digital customer onboarding materials to support self-service deployment in an effort to accelerate time-to-value
Define and track success metrics for engagement and adoption of materials.
Produce partner technical onboarding content to reduce reliance on live Solution Engineering sessions
Collaborate with Digital Customer Success on onboarding and adoption-focused content
Ensure content accuracy, version control, and alignment with product releases
What You Bring:
2–3 years of relevant experience in content creation or enablement across video, digital, and interactive platforms
Strong written and verbal communication skills
Ability to translate technical concepts into clear content
High English proficiency both written and oral
What’s in it for you?
- HMO coverage from day 1 of employment (plus 2 free dependents)
- Group life insurance (upon regularization)
- Wellness Reimbursement Program (upon regularization)
- Paid annual and sick leaves (convertible into cash)
- Paid compassionate leave (5 days)
- Employee Dedication Award (years of service)
- Employee Referral Bonus Program
- Promoting diversity and inclusion
- Business Travel Opportunity (Top Performers)
- Hybrid Working Arrangement (3 days onsite & 2 days’ work-from-home)
- Competitive compensation package, Performance bonuses/incentives
- Career growth & advancement opportunities
AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
