Job Description
Job Description
- Order Management & Supply Chain Coordination
- End-to-End Order Ownership: Manage the complete order lifecycle, ensuring accurate entry, tracking, and on-time delivery
- Proactive Communication: Keep customers consistently informed about their order status, dispatch details, and shipment tracking
- Supply Chain Problem Solving: Proactively identify potential supply chain delays, discuss them with relevant teams, and provide viable alternatives to the custome
- Customer Support & Relationship Management
- Expert Consultation: Provide professional phone support to identify customer needs, fulfill requests, and promote the company’s products and services
- Service Excellence: Implement Brand Service Strategies and actively apply new initiatives designed to improve response times and overall customer satisfaction.
- Data Management: Meticulously track and log order statuses, customer inquiries, and responses in the company’s computer systems
- Issue Resolution & Quality Assurance
- Complaint Handling: Evaluate and resolve customer complaints with a highly professional, tactful, and solution-oriented approach
- Returns & Reproductions: Manage product and pricing escalations. Coordinate with Quality Control, Social Compliance, and other departments to test returned goods and secure approvals for reproduction when necessary
- Teamwork & Cross-Functional Collaboration
- Sales Support: Partner closely with the Sales department to help achieve shared revenue and business targets.
- Team Synergy: Act as a reliable backup for team members during peak workload periods to ensure uninterrupted service
- General Support: Perform other customer service-related duties and operational tasks as assigned
Qualifications
- Relevant work experience in a customer service department
- Quick and careful learner, can work efficiently and effectively
- Strong teamwork spirit
- Good communication, coordination skills
- Customer-oriented
- Problem analysis and solving ability
- Good sense of continuous improvement and can drive results
- Have the concept and thinking of automation to work efficiently
- Full business fluency in Turkish and English, written & verbal
- Proficiency in computer operation and MS office, good at data analysis
Additional Information
What we offer
A glimpse of the great benefits you can expect:
Financial & Health Benefits: We offer Health insurance and various allowances such as Social, Meal, Holiday, Transportation, and Heating allowances, as well as a meal card (or meal voucher).
Time Off & Vacation: Enjoy a minimum of 16 days of Annual Leave (increases with seniority), and we also provide special paid leaves for important life events.
Continuous Development: We invest in your growth, offering personalized development plans, access to language courses, and a variety of in-house training.
Flexible Working & Well-being: Hybrid work options (applicable for most roles).
Community Engagement: Opportunities to participate in volunteer activities to support Non-Profit Organizations.
Why join Avery Dennison
We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it’s like working at Avery Dennison. Learn more at www.averydennison.com.
At Avery Dennison, we work with the biggest brands in the apparel industry. Our Istanbul site, founded in 2007, is a collaborative and dynamic environment that supports our Apparel Solutions division and employs over 50 talented individuals. Key functions at this site include Customer Service, Finance, Sales and Global Product Development, offering diverse career paths and opportunities for growth.
Equal Opportunity Employer
Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status. If you are unable to use our online application process due to a disability, please contact us to request an accommodation at [email protected]. In the EMEA region, we foster an inclusive culture through active Employee Resource Groups (ERGs) like Elevate, Unite, and our Mental Health group. Please visit our DE&I page to learn more about our Diversity, Equity & Inclusion approach.
