Job Description
Job Description
About the role
Customer Service Representatives support Avery Dennison’s customers by providing accurate and complete information that meets our customers’ needs. They address customer inquiries, requests, and complaints to successful resolution or escalation including order management, quality, and lead times. Individuals in these roles think ahead and anticipate needs, opportunities, and concerns from the customers they support and proactively take action accordingly.
Key Responsibilities
This is a hybrid/on-site position.
Address customer inquiries, requests, and complaints to successful resolution or escalation including order management, quality, and lead times.
Understand Avery Dennison’s products, solutions, and services and apply this knowledge in solving customer needs.
Collaborate with multiple departments in this process, including sales, order entry, finance, and operations to receive and share required information.
Support the achievement of monthly and quarterly sales targets by supporting commercial teams or actively selling products on their own behalf.
Deliver against key performance indicators and productivity targets for the department.
Qualifications
Qualifications
Proven ability to perform problem resolution and manage complex customer needs.
Strong verbal and written communication skills in Turkish & Dutch with active listening capabilities.
High attention to detail and adherence to Standard Operating Procedures.
Demonstrated ability to understand product portfolios and sales support processes.
Ability to display agility and prioritize tasks in a fast-paced environment.
Additional Information
What we offer
Here’s a glimpse of the great benefits you can expect:
Financial & Health Benefits: Benefit from our PGB Pension Fund.
Time Off & Flexibility: Enjoy Birth/Parental leave in accordance with Dutch labor law.
Continuous Development: We invest in your growth with Individual Development Plans, regular Development Discussions, and customized training programs tailored to your needs.
On-Site Perks: Take advantage of free parking and a commuting allowance (80km per day by car) /public transport reimbursement.
Community Engagement: Opportunities to participate in volunteer activities to support Non-Profit Organizations.
Why join Avery Dennison
We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it’s like working at Avery Dennison. Learn more at www.averydennison.com.
Our Zoeterwoude site, acquired in 2022, is a collaborative and dynamic environment that supports our Apparel Solutions division and employs approximately 38 talented individuals. Here, we offer heat-transfer labels and direct printing services for the Apparel sector, serving world-class brands. Key functions at this site include Operations, Customer Service, Commercial, and Finance, offering diverse career paths and opportunities for growth.
Equal Opportunity Employer
Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status. If you are unable to use our online application process due to a disability, please contact us to request an accommodation at [email protected]. In the EMEA region, we foster an inclusive culture through active Employee Resource Groups (ERGs) like Elevate, Unite, and our Mental Health group. Please visit our DE&I page to learn more about our Diversity, Equity & Inclusion approach.
