Senior Director Credit Risk Oversight Consumer Lending 2nd Line of Defense

Job Description

Best Egg is a market-leading, tech-enabled financial platform helping people build financial confidence through a variety of installment lending solutions and financial health tools. We aim to help customers make smart financial decisions and stay on track, so they can be money confident no matter what life throws at them.

We offer top-tier benefits and growth opportunities in a culture built on our core values:

Put People First – We foster an inclusive, flexible, and fun workplace.

Create Clarity – Open communication drives trust and results.

Get Things Done – We focus, prioritize, and deliver with excellence.

Deliver with Heart – We lead with kindness, humility, and strong teamwork.

Listen to Our Customers – Their needs drive our innovation.

Barclays has entered into an agreement to acquire Best Egg with closing expected to take place in Q2 2026. This acquisition will give us the resources and capital to continue on our mission and drive our strategy forward. With an aligned culture, lower cost of funds, and increased employee growth opportunities across a global brand, we are excited about the future of the Best Egg brand under the Barclays umbrella.

We are looking for collaborative, innovative team players who like to solve problems. There will also be immense opportunities for those willing to dive in. If you’re inspired by growth and want to make a real difference, Best Egg is the place for you.

We’re proud to be an equal opportunity employer committed to building a diverse, inclusive team.

We are seeking a strategic and highly experienced Senior Director of Credit Risk Oversight to lead our Second Line of Defense (2LOD) credit risk function, supporting our unsecured and secured personal loan products. This role will be responsible for establishing and overseeing the credit risk governance framework across the consumer lending portfolio, including credit underwriting, pricing, loan amount, portfolio performance, credit policy governance, and risk appetite. The Senior Director will provide independent oversight and credible challenges to first line credit strategies while driving portfolio-level insights, risk appetite alignment, and governance for a growing FinTech platform.

This role will also be instrumental in building and scaling the 2LOD credit oversight team, ensuring strong alignment with regulatory expectations and enterprise risk management practices.

Key Responsibilities:

Leadership & 2LOD Credit Risk Governance

• Lead and evolve the 2LOD credit risk oversight framework, including policies, standards, and governance practices
• Provide independent oversight and credible challenge across underwriting, line management, pricing, and customer lifecycle strategies
• Establish clear risk appetite frameworks, limits, and thresholds for credit performance

Portfolio Oversight & Risk Management

• Oversee end-to-end portfolio performance, including originations, vintages, delinquencies, charge-offs, and profitability

• Ownership of identifying emerging risks, evolving trends, and portfolio concentration opportunities

• Translate portfolio-level risk insights into actionable recommendations that inform strategy decisions and support key decision-making

Marketing & Growth Strategy Oversight

• Understanding of marketing and growth strategies impacts to ensure alignment with credit risk appetite and portfolio objectives
• Review expansion strategies (e.g., new segments, channels, or products) for risk implications

Risk Appetite & Forecasting Alignment

• Partner with Finance and Risk teams on portfolio forecasts, stress scenarios, and performance outlooks
• Ensure consistency between risk appetite, business growth targets, and portfolio outcomes

Regulatory & Compliance Leadership

• Ensure adherence to consumer lending regulations and supervisory expectations (e.g., ECOA/Reg B, FCRA, UDAAP, etc.)
• Oversee fair lending risk management, including model bias, segmentation, and policy impacts
• Serve as a key point of contact for regulatory exams, internal audit, and risk reviews

Reporting & Executive Engagement

• Develop and deliver portfolio risk reporting, dashboards, and executive insights to senior leadership and risk committees
• Present portfolio performance, emerging risks, and strategic recommendations to executive stakeholders
• Ensure transparent and effective risk communication across the organization

Team Leadership & Build-Out

• Build, lead, and develop a high-performing 2LOD credit risk oversight team

• Provide direction and oversight to Director-level team members across:

  • Credit Risk Oversight
  • Collections/Recovery & Loss Oversight
  • Fraud Risk Oversight

• Foster a strong risk culture and promote effective challenge across the organization

Transformation & Innovation Oversight

• Provide oversight of new product launches, credit strategy changes, and FinTech innovations
• Ensure appropriate governance for advanced analytics, alternative data, and AI/ML models
• Drive continuous improvement in risk frameworks, tooling, and analytics capabilities

Qualifications:

Required Experience

• 12–15+ years of experience in credit risk management, portfolio risk, or consumer lending
• Significant experience in 2LOD, enterprise risk management, or equivalent oversight roles
• Proven leadership experience managing teams and cross-functional risk initiatives
• Deep expertise in credit underwriting, portfolio management, and risk strategy development

Preferred Experience

• Experience within a FinTech and/or regulated banking environment
• Strong familiarity with model governance, loss forecasting, and stress testing frameworks
• Experience overseeing multi-product consumer lending portfolios

Regulatory Knowledge

• Strong knowledge of consumer banking regulations and supervisory expectations, including:

  • ECOA / Regulation B (fair lending)
  • FCRA
  • UDAAP

• Experience interacting with regulators, internal audit, and compliance functions

Skills & Competencies

• Analytical thinker with the ability to connect portfolio performance, business strategy, and risk appetite
• Comfortable navigating a dynamic, fast paced environment, managing shifting priorities while leading and developing other through change
• Strong leadership and organizational influence skills
• Advanced analytical and risk assessment capabilities
• Excellent executive communication and presentation skills
• Ability to operate effectively in a fast-paced, evolving FinTech environment

$160,000 - $180,000 a year

This position is also eligible for an annual incentive bonus based on individual and company performance.  Yearly incentive bonus target 50% of base salary.

Employee Benefits

Best Egg offers many additional benefits for our employees, including (but not limited to):

·       Pre-tax and post-tax retirement savings plans with a competitive company matching

program

·       Generous paid time-off plans including vacation, personal/sick time, paid short–

term and long-term disability leaves, paid parental leave, and paid company

holidays

·       Multiple health care plans to choose from, including dental and vision options

·       Flexible Spending Plans for Health Care, Dependent Care, and Health

Reimbursement Accounts

·       Company-paid benefits such as life insurance, wellness platforms, employee

assistance programs, and Health Advocate programs

·       Other great discounted benefits include identity theft protection, pet insurance,

fitness center reimbursements, and many more!

#LI-REMOTE

In compliance with the CCPA, Best Egg is fully committed to handling the personal information and data of employees and job applications responsibly with respect and due care. Review our CCPA Employee Policy  here