Job description
Working At Bitso
We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.
To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.
Your Purpose We are seeking a Business Fraud Ops Manager to lead our fraud prevention strategies for business accounts. This role is responsible for managing complex, high-risk fraud investigations, leading a team of senior specialists in the analysis of critical accounts, and shaping the future of our fraud prevention framework. You will be responsible for identifying emerging fraud patterns, driving improvements in our policies and tools, and serving as the main counterpart for internal and external stakeholders to ensure alignment on risk appetite and build trust with key business partners.
Reports To This person will report to the Senior Manager of Fraud Operations, inside the Fraud Prevention team.
Who You Are Failure to meet any of the following required qualifications could result in an automatic rejection.
- Proven English fluency.
- Bachelor’s degree in Business, Finance, Engineering, or a related field.
- Proven experience in a leadership role within fraud prevention, risk management, or a similar operational domain, with a strong focus on business or corporate accounts.
- Deep understanding of complex fraud typologies and systemic weaknesses, particularly within diverse business models (e.g., OTCs, aggregators, gambling).
- Demonstrated experience in managing and developing a team of specialists.
- Proficiency in leveraging data analytics and fraud detection tools to inform decision-making and strategy.
- Exceptional stakeholder management and communication skills, with a proven ability to build trust and align with internal teams (Sales, Compliance, Legal) and external partners (auditors, regulators).
- Strong leadership and coaching abilities, with a capacity to balance tactical oversight with long-term strategic vision.
- Advanced analytical and problem-solving skills, capable of leading complex investigations and identifying emerging risk patterns.
- Strategic mindset with the ability to shape and drive improvements in fraud prevention policies, processes, and tools.
What You Will Do
Investigations & Risk Management
- Lead investigations into high-risk accounts and complex fraud incidents, ensuring swift and effective responses.
- Identify emerging fraud patterns and systemic weaknesses to drive continuous improvements in policies, processes, and tools.
Operational Oversight
- Ensure the quality of investigations and operational consistency across all jurisdictions.
- Collaborate on BB onboarding by investigating high-risk clients, advising on mitigation measures, and escalating to business leaders when risk appetite decisions are required.
- Assess fraud risks across diverse business models and adapt prevention strategies accordingly.
- Leverage analytics tools to strengthen fraud detection capabilities and enhance decision-making.
Stakeholder Management
- Act as the primary fraud prevention contact for internal stakeholders, including Sales, Compliance, KYB, Payments, and Legal.
- Manage relationships with external stakeholders such as partners, auditors, and regulators.
- Build and maintain trust through transparency, proactive communication, and clear alignment on risk appetite.
Leadership & Development
- Coach, mentor, and develop a team of fraud specialists, fostering a strong culture of fraud prevention.
- Act as the subject matter expert on complex cases, providing guidance and balancing tactical oversight with a long-term strategic vision.
Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we’re looking for. If this role excites you but you don’t match every point in the description, we still want to hear from you.
#LI-Remote
Who We Are
With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products.
When we hire people for our team, we specifically test for the following traits in addition to our cultural values:
Mission-Driven: We seek individuals who are passionate about crypto and Bitso’s mission and resilient in facing industry challenges
High Sense of Urgency: We prioritize candidates who demonstrate a high sense of urgency and responsibility.
Exceptional Hard Skills: We seek individuals who possess exceptional skills in their respective fields, with no room for mediocrity.
Self-Management: We look for individuals who can independently manage their work, career, and professional development.
Compensation & Benefits
At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.
So for those willing to commit, adapt and pioneer the most important change of the century we offer:
- Me Time program, including unlimited paid time off.
- Remote-first work environment.
- Employee Stock Option program.
- Zero trading fees through our Bitso Alpha app.
- Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
- Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.
- Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.
Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!
- These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
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