Job Description
Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.
Remote Credentialed Veterinary Technician (LVT/CVT/RVT)
$18-$22 /hour
Why Join Bond Vet?
Our Remote Veterinary Nurses provide an amazing experience to both clients and pets when they contact our clinics for care. You’re one of the first touchpoints for our patients when they call or email, so you’ll use hospitality and tact to ensure our clients are receiving high touch customer service and assistance. You’ll partner with our in-clinic doctors and staff to ensure appropriate medical advice, results, and care plans are developed and communicated to our clients.
Schedule: 4 days a week, 10-hour shifts, 2-3 weekends per month required based on staffing needs
- Shift Times (EST): 8am-6pm & 10am-8pm
*We are currently considering applicants from the following states: VA, TX, GA, NC, NJ, NY, FL, CT, MA, IL, MD, DC, and PA*
What You’ll Get
Competitive Pay: $18-$22/hour (based on experience)
Comprehensive Benefits
Medical, Dental & Vision Plans
$0 monthly premiums for qualified individuals
Mental health support programs
401(k) with partial employer match
Paid Parental Leave
Pet Bereavement Leave
In-Clinic Pet Care Discount
Generous Employee Referral Bonus (up to $8,000)
Other Perks
At Bond Vet, we believe the little things matter. We’ve designed our clinics and team experience to make everyday work life more comfortable, supportive, and fun.
- A Fur-ever Home Feeling: A welcoming, supportive culture where people—and their pets—truly belong. 🐾
- Pet & Chosen Family Bereavement Leave: Time to grieve and care for what matters most.
- Leadership That Sets Us Apart: Our leaders are hands-on, supportive, and invested in your growth.
What You’ll Do
- Provide medically appropriate tele-triage, patient assessment, and case direction
- Communicate diagnostic results, treatment plans, and education to clients
- Support DVMs with care delivery, medical advice boundaries, and follow-up
- Review and approve medication requests using standing orders
- Support clinics and Virtual Care Coordinators with medical inquiries and administrative needs
Core Responsibilities
Medical Triage & Case Assessment
- Handle escalations from Yellow AI IVR, chatbot, and text workflows when cases require human medical review
- Assess patient symptoms via phone, email, or text to determine urgency
- Determine whether a clinic visit, referral, or home monitoring is appropriate
- Provide legally compliant medical advice to Bond Vet clients only
- Escalate to DVM when needed
Diagnostic Review & Client Communication
- Review and communicate bloodwork, fecal results, cytology, radiology interpretations, and other diagnostics
- Use standing orders for common conditions (e.g., positive fecals)
- Prepare clear, empathetic written summaries using macros and templates
- Triage any follow-up questions and route to the appropriate clinician when beyond nursing scope
Medication Review & Approvals
- Review, approve, or deny third-party pharmacy medication requests (Chewy, Vetsource, 1800PetMeds) using standing orders or through doctor input
- Notate decisions clearly for clinics and DVMs
- Ensure regulatory compliance in all prescription-related communication
Communication & Client Support
- Manage a high volume of emails, calls, and platform-based messages
- Support Virtual Care Coordinators with medical clarifications related to records, vaccines, heartworm tests, and prescription questions
- Follow up with clients per DVM request
- Use GoTo, Vetspire, Yellow AI, and Slack for documentation and communication
Administrative & Clinic Support
- Assist with appointment rescheduling when clinics lose DVM coverage
- Identify urgent cases needing clinic intervention
- Relay medication fill requests to clinic teams and ensure clarity
Platform Responsibilities
- Yellow AI IVR: receive escalations for complex or medical calls
- Chatbot: intervene when bot confidence is low or medical guidance is needed
- Text/SMS: respond to urgent medical questions escalated to the nurse layer
- GoTo: manage calls, emails, and internal ticket routing
- Vetspire: document all medical interactions, close messages, and update patient accounts
Performance Goals
- Call goals aligned to shift volume (approx. 65 calls per standard shift)
- All prescription portals cleared by end of shift
- Email productivity consistent with shift expectations
- High accuracy and compliance with medical and documentation standards
What We’re Looking For
- 3+ years experience as a veterinary technician
- Ability to work from home with reliable access to high-speed internet (at least 50 mbps) and a headset
- A quiet and distraction free environment to allow you to be focused on client conversations for 10 hour shifts
- High comfort level typing, navigating multiple computer programs, and speaking on the phone
- Excellent written and verbal communication skills
- High attention to detail and ability to multitask with accuracy and efficiency
- CVT, RVT, LVT, or LVMT preferred
“What I love most is working with individuals dedicated to supporting one another. There’s a spirit amongst the team to help each other grow, learn, and accomplish goals— both personally and professionally.”
— Christina C., Senior Nurse
Work Authorization
Bond Vet is only considering applicants who have independent, unrestricted authorization to work in the U.S. for any employer. Bond Vet does not sponsor employment-based visas for this role and cannot facilitate F-1 visa STEM OPT for this position.
At Bond Vet, we’re proud to be vet founded and vet led. We are on a mission to enhance the human-animal bond through innovative urgent and primary care combined with seasoned expertise, friendliness, and compassion. Our clinics combine modern design, seamless technology, and a collaborative culture. We believe veterinary professionals deserve a career they love, not just a job. Our unique offerings include work-life flexibility, competitive pay and the chance to shape your own path. With industry-leading NPS scores, our approach resonates. Join us for a rewarding career where we work happy, feel empowered and are obsessed with pets. bondvet.com
By submitting an application, you agree to receive SMS messages from Bond Vet regarding your application and interview process, including, but not limited to, your interviews, scheduling, offers, reference checks, background checks, and general communication throughout the process. Opt out anytime by messaging STOP. Text HELP for help. Message frequency varies and message and data rates may apply. Find more information in our privacy policy.
Employment with Bond Vet is contingent upon the Company’s completion of a satisfactory investigation of your background.
