Job Description
WHAT IS BOX?
Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
Why Box Needs You
This Engineering Business Operations Manager will be a key partner for the Engineering Business Operations and Strategy (EBOS) organization, responsible for providing operational support and expertise to Box Engineering teams across the Build organization. This role will have a focus on our EMEA teams. You will guide and prepare teams through planning and reporting processes - including Annual Planning, Quarterly Planning, Quarterly Business Reviews, and monthly Operational Reviews - and drive critical processes for tracking performance metrics and helping leadership measure and report on key goals. We are looking for someone who can help us scale in a way that supports our continued growth. This position reports directly to the Senior Director of EBOS.
What You’ll Do
- Own optimization strategies and recognize opportunities to improve team functions; design and improve operational workflows to reduce friction and increase efficiency.
- Guide and prepare Engineering teams across EMEA for all planning and reporting processes, including Annual Planning, Quarterly Planning, Quarterly Business Reviews (QBRs), monthly Operational Reviews, and related cadences.
- Drive and maintain OKR tracking and KPI measurement for engineering teams; build reporting and dashboards that give leadership clear visibility into performance and progress against goals.
- Partner with Engineering leadership on production support and SLA management; monitor SLA performance, and support resolution and communication.
- Compile and analyze data from engineering and cross-functional partners to assess performance, identify operational bottlenecks, and support strategic decisions.
- Create and deliver presentations and materials for leadership and business reviews; ensure consistent, accurate reporting across EBOS and Build organization stakeholders.
- Collaborate with Product, Engineering, and Finance on planning alignment, resource allocation, and operational initiatives.
- Support ad-hoc EBOS projects and operational improvements to enable scale and continued growth.
Who You Are
- 5+ years of experience in business operations, engineering operations, or a related operational role.
- Strong operational and process ownership: you guide teams through planning cycles and reporting with clarity and consistency.
- Experience driving OKR tracking, KPI measurement, and performance reporting for technical or engineering teams.
- Ability to recognize optimization opportunities and improve team functions; comfort with workflow design and continuous improvement.
- Analytical mindset: you interpret data, identify bottlenecks, and translate findings into actionable recommendations.
- Excellent written and verbal communication; ability to create clear presentations and reports for leadership.
- Proven track record of building strong relationships with cross-functional partners and engineering leaders.
- Ability to manage multiple priorities in a fast-paced environment; experience in a scaling tech company is a plus.
We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.
Additional points for
- Experience in Engineering or Technical Operations; familiarity with software development lifecycles and engineering metrics.
- Proficiency with data and reporting tools (e.g., Excel, Tableau, JIRA, or similar).
- Experience supporting EMEA or other international teams; comfort with distributed and cross-time-zone collaboration.
- Bachelor’s degree in Business, Operations, Engineering Management, or a related field preferred.
Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.
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