Job Description
Job Title: Account Manager – 6 Month Contract
Location: HYBRID ROLE – 2 Days In-Office in Toronto
Job Description: The Account Manager, reporting to the Account Director, is responsible for managing the execution of client programs. This role involves owning day-to-day client relationships, ensuring client needs are met, delivering excellent program executions, and achieving key performance indicators (KPIs). The Account Manager develops strong relationships with team members while collaborating with other company functions, including Finance, Payroll, and Recruiting, to ensure seamless program delivery and client satisfaction.
Roles & Responsibilities:
Include (but are not limited to) the following duties:
Manage the execution of client programs from inception to completion
Develop and maintain strong day-to-day relationships with clients
Monitor project timelines, budgets, and deliverables to ensure they meet client expectations and KPI’s
Building and managing critical path schedules to ensure on-time delivery of key program components
Lead a team of Account Coordinators and Field Managers, which includes the development and mentorship of these direct reports
Manage asset production and inventory management
Being on top of all elements of programs and proactively identifying any issues or risks to deliver with excellence
Prepare and present regular reports on program performance and progress, including tracking results, rigorous analysis and capturing insights
Managing program financials with 100% budget accuracy, which includes the reconciliation of all budgets
Participate in strategy sessions and provide insights for program improvement
Ensure all program activities comply with company policies and procedures
Coordinate with internal teams including but not limited to finance, Payroll, Recruiting
Working effectively with a multifunctional and diverse team
Core Competencies:
Hard Skills:
Post-secondary education, preferably in Marketing and Events
3 years’ experience in account management
Proven track record of managing client relationships and delivering successful marketing programs
Experience in experiential marketing, production and asset management
Experience managing critical path schedules and budgets
Proficient in Microsoft Office Suite (Outlook, PowerPoint, Excel and Word)
Ability to travel, some overnight
Soft Skills:
Excellent client management skills and strong ability to foster trusted and long-lasting relationships
Highly organized and outstanding attention to detail
Exceptional communication skills, listening, verbal and written
Ability to present results effectively to clients, including to senior management
A commitment to flawless execution on each and every program, regardless of size and complexity
Capability to work effectively both independently and as part of a team
Key Performance Indicators (KPI’s):
Client Satisfaction: Measured through client feedback and satisfaction surveys
Project Delivery: Percentage of projects delivered on time and within budget
Program-Specific Measures: Metrics related to consumer engagement, samples distributed, 100% shifts filled, etc.
Quality of Deliverables: Assessment of project outcomes against set quality standards and client expectations
Job Status: Open Position
Salary: Starting at $70,000-80,000/year
About Brand Momentum:
Brand Momentum is a nationally integrated leader in Sales, Marketing, and Retail, with headquarters in Toronto. We foster authentic and enduring human connections across the nation. As a three-time winner of Canada’s Top 100 Best Workplaces® and one of Canada’s fastest-growing companies, we take pride in our commitment to “Goodness,” a core value that permeates everything we do.
Our Commitment:
- Enduring Success: We are not just about achieving success; we’re about sustaining it. As a market leader in quality and innovation, we foster a fun culture where both employee and client aspirations can be realized.
- Delivering on Promises: We are passionate about delivering on our promises to both clients and our people. Our innovative approach ensures we consistently provide exceptional value and flexibility, always striving to exceed expectations.
- Core Values: Our commitment to integrity, respect, empowerment, and fun is woven into the fabric of our company. We believe in fostering a responsible and flexible work environment that allows our team members to thrive.
- Sustainability: We prioritize sustainable suppliers and work with vendors and clients to offset the environmental impact of our programs, contributing to a greener future.
- Diversity and Inclusion: We are dedicated to fostering a culturally diverse workplace. We value diverse perspectives and are committed to building a team that celebrates individual backgrounds, experiences, and talents. We believe in the power of diversity to drive stronger, more innovative outcomes.
Our Culture:
Goodness is the essence of everything we do at Brand Momentum. We are pioneers of quality and innovation, transforming employee and client aspirations into reality within a vibrant and fun culture. We deliver on our promises with passion and innovation, providing flexibility and value—ALWAYS! Our core values of integrity, respect, empowerment, commitment, fun, and flexibility guide us on this incredible journey while ensuring fiscal responsibility.
Brand Momentum is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information. We thank all those who apply, however, only selected candidates will be contacted.
