Job description
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
The Partner Success Team in Partnerships supports Braze’s Services Partners to achieve strong customer outcomes. A Senior Partner Success Manager provides best-in-class strategic support and guidance to empower our Partners to excel and grow with Braze. The Partner Success Team is focused on four core pillars: Partner Expertise, Operational Efficiency, Advocacy, and Product Adoption, all of which ultimately (and hopefully!) lead to Customers’ renewal and expansion with Braze and with our Services Partners.
WHAT YOU’LL DO
- Work closely with Partner Account Managers (PAMs) to own upskilling and customer delivery activities for partners within your region
- Be your partners’ service delivery main point of contact and trusted advisor at Braze
Monitor partner performance against certification targets, shared customer renewals, and partner advocacy and promote activities to help achieve division goals
- Support partner collaboration with internal Braze stakeholders (One Time Services, Customer Success, Technical Account Management) to drive collaboration on shared customer accounts and raise awareness of potential services opportunities
- Build brand equity and awareness for your partners within Braze, driving recognition of their great work, and involving them in relevant marketing initiatives
- Develop and co-own partner-specific education plans to accelerate their expertise with Braze based on their experience and resourcing, and work with Partner Education to advocate for and inform partner educational requirements
- Support Braze partners in remaining at the forefront of Braze’s product, ensuring awareness of relevant product releases and updates
- Schedule, run, and deliver partner meetings and workshops
- Coordinate with other Braze teams including Customer Success, One Time Services, and Technical Support to support your partners’ seamless partnership with Braze
- Effectively triage and de-escalate service delivery escalations raised relating to services partners in your region
- Provide mentorship to junior colleagues
- Contribute to internal projects and initiatives
- Support ad-hoc partner requirements and questions
Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role.
WHO YOU ARE
- You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow-up skills. Partners and colleagues have the impression that you listen and understand the strategic problems they are trying to solve
- You’re known for being a “team player.”
- You build great relationships with colleagues and customers/partners
- You have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
- You are highly organized, and excel at managing your time effectively
- You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
- 3-5 years of relevant experience in a related area, for example, Onboarding, Customer Success, Implementations or Project Management
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
Braze is proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In’s Best Places to Work. In 2024, we were included in U.S. News & World Report’s Best Companies to Work For (Top 10%) and recognized in Great Place to Work’s Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women.
Additionally, we were featured in Great Place to Work UK’s Best Workplaces, Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology.
You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We’re committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
