Job Description
Working at Breeze Airways is an exciting endeavor and a serious commitment to bring “The World’s Nicest Airline” to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: “To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.”
Breeze is hiring- join us!
The Technology Operations Specialist - Airports is a hybrid role that spans multiple areas of Aviation Technology. As an Airport Technology Specialist the role will oversee and coordinate all aspects of airport connectivity, hardware, and systems. The specialist will serve as the primary point of contact for any support or troubleshooting for Breeze stations to provide the Nicest guest experience. As a Technology Operations Specialist the role will assists the Technology Operations Manager in providing IT support to all Breeze Team Members.
Here’s what you’ll do
- Respond to technical support incidents and requests in-person, via the ticketing system, email, chat, and on the phone in a friendly, professional, and timely manner
- Identify, troubleshoot, and resolve problems, or escalate the issue when applicable
- Responsible for troubleshooting a myriad of hardware, network, and software issues
- Set up equipment for Team Member and Airport Business Partner use, ensuring proper installation of cables, operating systems, and software
- Maintain records of system setups and installations in the asset management system
- Assist with Microsoft Teams and Logitech meeting room equipment and services
- Coordinate new airport setups and provide support for existing airports; both onsite and remote
- Configure, deploy, and support the Breeze application on airport common use systems, as well as support existing common use deployments
- Build and manage project plans to ensure on time delivery
- Coordinate build out of communications and other structured cabling for new facilities including seeking proposals from business partners
- Coordinate with and support key stakeholders of other departments to ensure requirements are met
- Troubleshoot peripheral hardware as required
- Work closely and coordinate with Breeze networking and support groups to provide a seamless team member and guest experience
- Microsoft 365 administration
- Maintain Team Member accounts and permissions in Microsoft Azure Active Directory
- Other duties as assigned
- Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity and Excellence
Here’s what you’ll need to be successful
Minimum Qualifications
- 2+ years previous service desk and/or system administration experience
- 2+ years of experience in field IT work
- 4-year degree in Computer Science, Systems Engineering, Information Technology, Management Information Systems, or a related discipline, or an additional two (2) years of training/experience in lieu of degree
- Experience using Active Directory (Azure AD preferred)
- High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
- Strong attention to detail, organization, and time management skills
- Complete projects on time with minimal supervision, ability to work varied hours when necessary, to meet deadlines
Preferred Qualifications
- Aviation technology support experience
- Network+ certification
- A+ certification
- Demonstrated project management skills, along with the proven ability to work effectively across all business functions and job levels with a strong adherence to meeting deadlines.
- Hands-on experience with airport printing and common use systems
Skills/Talents
- Excellent oral and written communication skills
- Be comfortable in learning and tackling projects utilizing unfamiliar technologies
- Positive attitude and the ability to work effectively in a peer-oriented small team environment with minimal supervision
- High level of integrity and ethics, able to handle sensitive and/or proprietary information with discretion and confidentiality
- Exemplary customer service and interpersonal skills
- Ability to build and maintain rapport with business partners and team members
- Exemplifies Breeze’s safety culture, values, and mission
- Excellent problem-solving skills
- Ability to work with individuals and teams at all levels in the organization
Perks of the Job
- Health, Vision and Dental
- Health Savings Account with Breeze Employee Match
- 401K with Breeze Employee Match
- PTO
- Travel on Breeze and other Airlines too!
Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Breeze Airways will never request your Social Security Number, Driver’s License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam. To ensure you are applying to an actual Breeze Airways posting, please apply online at www.flybreeze.com then click “Careers” at the bottom of the page.
