Butter Payments

We started Butter Payments in 2020 to help subscription businesses recover revenue from failed payments, specifically targeting involuntary churn. We use patent-pending machine learning models to analyze many variables and understand the real-time status of each payment, improving authorization rates. Our approach typically increases clients’ Annual Recurring Revenue (ARR) by 5% or more.

We process each failed payment individually, not in batches. Our customized ML models are built using specific business details and payment failure data for each client. We integrate directly with commercial tech stacks like Stripe and Recharge, as well as custom-built platforms.

Our system meets high security standards, undergoing regular vulnerability assessments and penetration testing. It is SOC 2 Type 2 and PCI DSS Level 2 compliant and does not require Personally Identifiable Information (PII). We operate on a revenue share contract model with no retainer fees, so our success is tied to our clients’ revenue recovery.

We focus on both revenue recovery and overall payment health. This means increasing transaction authorization rates and customer Lifetime Value (LTV) while decreasing chargebacks. Our ML strategy is customized to each client’s needs, considering subscription value, cadence, global or regional customer bases, and product types (digital or physical).

Our clients include Fabletics, The Athletic, Dialpad, Dr. Squatch, Athena Club, Savage X Fenty, Found, Wyze Labs, airSlate, Tonal, JustFab, Hairstory, Eucalyptus, UrbanSitter, Simple, Bloom, Perlego, MuseScore, KitUp, Speechify, Bobbie, Cluely, MasterClass, Freshpet, Fitbod, The Information, Shinesty, Prose, and Curology.

We are on a mission to end involuntary churn and eliminate payment failure for subscription companies. We help businesses retain subscribers and recover millions in revenue.

Our culture values curiosity, a generalist approach, and a willingness to hustle in an ownership-driven, early-stage environment. We aim for a diverse and inclusive culture focused on growth and excellence.

We have between 51 and 200 employees. We are proud of our scrappy, high-responsibility culture where action generates information. We operate in a fast-moving startup environment that encourages ownership.

Our culture promotes diversity and inclusivity, with a focus on individual growth and excellence. Employees can expect mentorship, coaching, and early exposure to the full payments sales lifecycle, with clear paths for professional growth.

We offer competitive compensation, equity, and benefits, with specific benefits determined by level. For certain roles, this includes an annual target compensation ranging from $100,000 to $120,000, typically with a 70% base and 30% variable split, plus equity.

We provide opportunities for early-career development, hands-on mentorship, and exposure to building systems and processes from scratch. Employees have high ownership and visibility, with their work directly impacting revenue growth, and strong performers have a clear growth path.