About Calabrio
We were founded in 2007 as a software development company. We offer Calabrio ONE, an AI-powered, cloud-native suite of workforce and conversation intelligence solutions for contact centers.
Our products help contact centers improve agent performance and turn customer interactions into valuable insights. Calabrio ONE includes features like Auto QM, Agent Assist, Trending Topics, Advanced Sentiment, Interaction Summary, Workforce Management (for forecasting and scheduling), and Performance Management.
We serve contact centers of all sizes in various industries, including Finance, Insurance, Healthcare, Hospitality, Retail, Utilities, Government, and Business Process Outsourcing (BPO). Our software helps clients increase revenue, reduce time spent on manual quality management, lower agent turnover, decrease customer and agent effort, improve scheduling, and boost adherence.
Mission & Values
We are committed to doing what is right for our customers, communities, and the environment, backed by a sustainability plan.
We believe in diversity, belonging, and inclusion. We work to create a supportive and inclusive workplace where our team members are valued, respected, and can grow. Our goal is to contribute to a more human and empowered world of work.
Team & Culture
Our global team includes 501-1000 individuals from over 40 nations. We believe diverse perspectives drive innovation, and we value and respect each person’s contributions.
We strive to create a supportive and inclusive workplace where everyone feels valued and can build their career. We support professional development through learning programs, coaching, teaching opportunities, and continuing education, allowing employees to grow in their fields or explore new paths.
We also promote work-life balance through a flexible work environment. We are actively involved in community giving and environmental sustainability efforts.
Benefits & Perks
We offer a flexible work environment and provide 16 hours of paid volunteer time each year. We support career growth through learning and development programs, coaching, teaching opportunities, and continuing education.
Frequently Asked Questions
Calabrio offers the AI-powered, cloud-native Calabrio ONE suite, which includes workforce engagement management software and conversation intelligence solutions. These solutions encompass features like Auto QM, Agent Assist, Trending Topics, Advanced Sentiment, Interaction Summary, Workforce Management, and Performance Management.
Calabrio provides a flexible work environment and offers 16 hours of paid volunteer time annually. The company also invests in career growth through learning and development programs, coaching, teaching opportunities, and continuing education.
Calabrio fosters a culture where contributions are valued and respected. It is committed to diversity, belonging, and inclusion, cultivating a supportive and inclusive workplace for its global team, which represents over 40 nations. The company also emphasizes career growth, work-life balance, community giving, and environmental sustainability.
Calabrio was founded in 2007.
Calabrio is active in the Call Center, Customer Interaction, Voip, Call Recording, Quality Management, Workforce Management, Workforce Optimization, Speech Analytics, Performance Management, Workforce Engagement Management, Contact Center, Customer Experience, Employee Engagement, and Analytics markets.
Calabrio has 501-1000 employees.
Calabrio hires globally with a remote-first approach, allowing employees to work from anywhere.
Calabrio is not actively hiring at the moment. Check back later for new opportunities.
Yes, Calabrio is a remote-first company.
Calabrio's website is www.calabrio.com .
You can find Calabrio on X (Twitter) , Facebook , and LinkedIn .
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