Natterbox

Founded in 2009, we provide an AI-powered contact center solution that integrates directly with Salesforce. We help global organizations improve customer experience and boost productivity for sales and service teams by personalizing conversations. We enable businesses to create and manage their entire phone systems and contact centers globally within Salesforce. Our key features include CTI, IVR, ACD, click-to-dial, call recording, call routing, mobile, auto-logging, speech analytics, and dialer.

We use AI Agents to provide ²⁴⁄₇ customer service across voice, SMS, and WhatsApp. This helps eliminate call queues and reduce repeat questions. Our AI also supports human agents by summarizing interaction context and automating routine tasks.

With over 15 years of experience in contact centers, we operate in 157 countries, managing over 719 million calls and 1.8 billion call minutes. We own our telecom infrastructure, ensuring 99.999% uptime. We are ISO 27001, GDPR Compliant, and AppExchange Security certified. We have offices in Chicago, London, and Sydney.

Our mission is to help organizations build strong client relationships by making customer experiences frictionless. We use cloud communication technology to simplify and humanize business communication, because we believe every customer interaction matters.

Trust and safety are central to what we do. We prioritize compliance, security, data privacy, and aim for high levels of system availability and performance.

We are a company of 51-200 employees. Our work environment is made up of a talented, high-energy, and collaborative team that thrives in a fast-paced, exciting, and fun atmosphere. We support personal and professional growth, offering career development and apprenticeship opportunities.

To foster team-building and community contribution, our employees participate in recreational outings and volunteer events. Our leadership team includes Neil Hammerton (CEO & Founder), Neil Burgess (CTO & Founder), Chris Martin (President & Chief Revenue Officer), Greg Miller (Chief Customer Officer), Jamie Cooper (Chief Product Officer), Tim Beeson (Global Sales & Alliances Director), Shona Harding (Global Head of People), and Martin Gerrard (Global Head of Finance).

We offer a range of employee benefits, including health and wellness support for our team and their loved ones. You’ll receive 25 days of annual leave, which increases to 30 days after two years of service. We also provide career development opportunities, professional development programs, and apprenticeship support.

We support a flexible work environment with remote working perks, including a monthly allowance. Our specific benefits include:

• Perkbox employee perks
• Employee Assistance Program (EAP) via Vivup
• Private health care through Vitality (after probation)
• Share options (after probation)

We operate a hybrid working model, with an expectation of at least two days in our London office.