Job description
Senior Business Analyst – Insurance
Location: London (Hybrid) | Practice Area: Business Consulting | Type: Permanent
Shape the future of insurance through data-driven transformation and regulatory insight
The Role
Capco is seeking a Senior Business Analyst to join our Business Consulting practice with a focus on Insurance. You’ll partner with leading insurers and intermediaries to design, define, and deliver transformation programmes across underwriting, policy administration, claims, distribution, and regulatory change.
Working in a consulting environment, you’ll engage closely with business and technology stakeholders to translate strategy into tangible outcomes, improve operating models, and enable future-ready insurance ecosystems.
What You’ll Do
Lead business analysis workstreams across Insurance change programmes from initiation through delivery
Translate insurance domain knowledge into clear business and functional requirements
Support digital transformation, operating model evolution, and data-led innovation initiatives
Facilitate workshops, document business processes, and define target state designs
Collaborate with cross-functional teams to deliver structured, pragmatic solutions
What We’re Looking For
Strong business analysis experience within Insurance (Life, P&C, or London Market)
Proven ability to bridge business and technology functions in complex environments
Experience delivering regulatory, operational, or technology-led change programmes
Strong communication, stakeholder engagement, and structured problem-solving skills
Working knowledge of SDLC and Agile/Waterfall methodologies, with experience using tools such as Jira
Bonus Points For
Experience with policy administration or claims transformation initiatives
Knowledge of digital distribution, data analytics, or automation in Insurance
Exposure to IFRS 17, Consumer Duty, or similar regulatory-driven programmes
Familiarity with cloud-based or platform-enabled insurance ecosystems
Confidence facilitating client workshops and presenting structured recommendations
Why Join Capco
Deliver high-impact business and technology solutions for Tier 1 insurers
Work in a collaborative, flat, and entrepreneurial consulting culture
Access continuous learning, training, and industry certifications
Be part of a team shaping the future of insurance and financial services
Help drive digital transformation across global Insurance and FS markets
We offer a competitive, people-first benefits package designed to support every aspect of your life:
Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover
Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders
Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement
Family Care: 8 complimentary backup care sessions for emergency childcare or elder care
Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs
Continuous Learning: Minimum 40 Hours of Training Annually with workshops, certifications, and e-learning; Business Coach assigned from Day One
Healthcare Access: Convenient online GP services
Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance
Inclusion at Capco
We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.
