Organizational Change Management (OCM) Lead

Job Description

Capio Group is looking for an experienced  Organizational Change Management (OCM) Lead!

Full-time employee - Remote

Salary: $140,000 - $150,000

About Us:

Capio Group is a California-based Information Technology Consulting firm serving the public sector since 2010. We assist the Government in delivering large, complex systems and solutions. Capio Group is a small, but quickly growing firm that mixes good ideas, with great people, to achieve extraordinary results for our clients. We offer the salary and benefits of the bigger companies, with the added bonus of a flexible workplace and a great work-life balance.

Scope of Work:

Capio Group is looking for an experienced Organizational Change Management (OCM) Lead to work as a part of the team on enhancing, replacing and integrating the client’s existing legacy systems into a new modernized system.  This new system would allow the client to streamline business processes and offer more efficient online services to users. The Organizational Change Management (OCM) Lead will develop and execute change strategies, stakeholder engagement plans, communication frameworks, and training initiatives to support user adoption and organizational readiness from initiation through full system replacement.

The Organizational Change Management (OCM) Lead will be responsible for tasks including but not limited to:

• Conduct As-Is and To-Be analysis for the processes impacted by the implementation of the project, including business and technology support structures.
• Create and document OCM plan or strategy for the project, define change resistance mitigation strategies, and develop an OCM roadmap and methodology.
• Assess project readiness for implementation, develop the client’s readiness plan and roadmap, and facilitate readiness communication and feedback loops.
• Conduct ADKAR assessment, develop remediation plans and assessments, and create ADKAR progress tracking roadmap to support adoption.
• Define OCM sponsorship and leadership roles, create stakeholder management and communication frameworks, develop and implement Key Performance Indicators (KPIs) for OCM effectiveness.
• Create stakeholder OCM communication strategies and update in the Project’s Communication Management Plan.
• Define communication channels and audience segmentation and implement multi-channel communication strategies.
• Identify and train the client’s change agents needed for the scope of the project and define roles and responsibilities on change adoption.
• Analyze  and provide an assessment on persona-based needs and training requirements for the project teams and the end user community.
• Develop a continuous improvement roadmap and establish reinforcement strategies for sustaining change.
• Identify data-driven insights that can be used to measure the effectiveness of process changes and drive sustainable improvements.
• Provide guidance and training to employees on process changes to ensure successful adoption.

Lead and support continuous improvement initiatives to drive operational efficiency across the client organization.

Mandatory Experience:

1. Within the last ten (10) years,  must have a minimum of five (5) years of broad, extensive and increasingly responsible experience applying Project Management principles, methods, techniques, and tools on a large and complex IT project.

Note: A large and complex IT project is defined as having at least $20M in total application development project cost. A solution that has at least one hundred (100) internal end users and one hundred thousand (100,000) external users, and a solution that provides a secure data exchange interface with multiple external systems.

1. Within the last ten (10) years,  at least three (3) years of Project Management experience must have been in a lead capacity.
2. Must possess a bachelor’s degree. A copy of the degree must be provided upon request. Additional qualifying experience may be substituted for the required education on a year-

for-year basis.

1. Must possess a valid Project Management Professional (PMP) certification. The PMP certification is required and may not be substituted with additional experience. A copy of the certification must be provided upon request.
2. Within the last ten (10) years, must have a minimum of five (5) years of experience as an OCM subject matter expert performing change impact assessments, stakeholder engagement, and communication strategy development and demonstrating strong proficiency and use of OCM methodologies such as ADKAR, Kotter’s 8-step, etc tied to IT system implementations.
3. Must possess a current Prosci Organizational Change Management Certification. A copy of the certificate must be provided upon request. May not be substituted with additional experience.
4. Must be able to provide a client/user end reference contact information for each applicable project meeting the requirements upon request in the qualification form. In addition, you must be able to submit completed reference forms when requested. Each reference form must be signed by the referenced individual. The reference contact must be a representative of the company for which the project was developed and must have served in a management or supervisory role.

Desirable Experience:

1. Within the last ten (10) years, ability to translate technical changes into operational impacts for end users.
2. Experience developing training materials and delivering training to end users.
3. Experience delivering project solutions utilizing an Agile framework or methodologies.

Equal Opportunity Employer:

At Capio Group, our employees are our greatest asset and diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unyielding and is central to our mission and to our impact. We know that having diverse perspectives helps to generate better ideas to solve the complex problems of our diverse clients and the communities they serve.