Job Description
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
As a Client Services Associate, you’ll be the first point of contact for our clients, ensuring every interaction reflects Capital.com’s commitment to excellence. In this role, you’ll resolve challenges, share insights on financial markets, and drive continuous improvement in our support operations, directly impacting client satisfaction and retention. You’ll help us scale our award-winning platform by delivering timely, expert assistance and fostering trust in an increasingly competitive trading landscape.
Responsibilities:
- Client Support & Resolution: Serve as the go-to expert for clients via live chat, email, and phone, triaging inquiries, troubleshooting issues, and ensuring prompt, accurate resolutions.
- Onboarding & KYC Assistance: Guide new and existing clients through onboarding, KYC verification, and compliance steps with clarity and empathy.
- Platform Demonstrations: Conduct personalized walkthroughs of our trading platform’s features, empowering clients to trade confidently.
- Feedback & Insights: Gather and analyze client feedback to identify pain points, inform product enhancements, and elevate our service standards.
- Cross-Functional Liaison: Maintain open communication with cross-functional teams to escalate complex issues and champion client needs.
- Market Awareness: Stay informed of competitor offerings and financial market trends to provide informed, value-adding support.
- Trust & Relationship Building: Foster long-term client relationships through professionalism, patience, and proactive communication.
Requirements:
- Language Proficiency: Proficiency in English & Chinese- C1+ level.
- Interpersonal Communication: Advanced ability to engage professionally, build rapport, and convey complex information clearly.
- Active Listening & Problem-Solving: Skilled at understanding client and team needs, diagnosing issues, and proposing effective solutions.
- Adaptability & Learning Agility: Eagerness to learn and thrive in the fast-moving trading industry, adjusting to changing priorities and processes.
Preferred Skills:
- Customer Service Background: Previous experience in customer support or financial services environments.
- Trading Enthusiasm: A genuine interest in trading and financial markets to better guide and educate clients.
What Will You Get in Return?
• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
