Job Description
About Care.com
Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.
Location: 2801 N Central Expy, 11th Floor, Dallas, Texas 75204
Work Environment: Hybrid - in office Monday, Wednesday & Thursday
Position Overview:
The Consulting Team at HomePay manages client contact, including inbound phone calls, emails, and account changes, while ensuring exceptional service and operational efficiency. This role is hands-on and requires attention to detail, strong communication skills, professionalism, and a solid work ethic. Your day will primarily involve handling inbound calls from household employers and employees with tax and labor law questions, along with follow-ups and non-phone account management.
What You’ll Do:
- Manage all client contact, including inbound calls, emails, and account changes, while providing accurate consultations on tax and labor law questions.
- Review and implement account changes promptly
- Perform follow-ups and non-phone account management tasks as needed.
- Support other teams with business needs, goals, and project completion.
- Report client feedback, including suggestions, complaints, quotes, account closures, and service upsells.
Who You Are:
1-3+ years of related client service experience
Strong communication skills, both written and verbal
Team-player, with a passion for delivering exceptional customer service
Strong attention to detail
Strong change agility and ability to shift quickly as needed
A driven nature and willingness to tackle complex projects and goals
Comfortable in a fast-paced environment
Comfortable meeting and exceeding daily and weekly critical metric benchmarks
Open to feedback, ongoing learning, and comfortable asking questions
Reliable and consistently punctual
Bachelor’s Degree preferred (Business/Economics/Government preferred)
Company Overview:
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com’s industry-leading products—from child and elder care to pet care and home care. Care.com is an IAC company (NASDAQ: IAC).
Salary: $26.25/hr
The salary listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).
#LI-Hybrid
