Job Description
Company Description
Since 1940, Dairy Queen® has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada and more than 20 countries around the world. IDQ is a subsidiary of Berkshire Hathaway Inc. (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire.
Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We’re looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.
Job Description
We have an exciting opportunity for a Franchise Business Consultant in a home‑based role, ideally located in Moncton, Fredericton, or Saint John, New Brunswick, Canada.
The Franchise Business Consultant provide guidance and coaching to franchisees and Operations team to achieve short and long-term company and operational goals. Utilize knowledge of restaurant operations and staff resources to provide counsel, advice and assistance to franchisee owners/operators to positively impact and improve sales, profits, operating standards and operating systems while maintaining or exceeding customer expectations. Ensure compliance with IDQ policies and system standards. Gain and maintain support of CMAC and OPAC chairpeople and other key franchisee leadership in achieving operational goals. Engage functional experts when needed. Provide support to other functions when needed.
Key accountabilities Include:
Planning
- Effectively implement and execute on the Operations Vision & Strategy in support of the broader organizational 10x30 Ambition.
- Develop and implement a district wide business plan (i.e., integrated marketing, operations, training, development and supply chain plan)
- When and where appropriate, establish and implement effective action plans with franchise owners in the district. Provide necessary counsel and assistance to ensure the plans include specific objectives and strategies in support of DQCI’s operating standards. Monitor progress and goal achievement status.
Consulting
- Provide advice and guidance in developing and managing marketing performance through effective partnerships with appropriate departments, vendors and franchisees.
- Responsible for positioning franchisees for consistent achievement of optimal shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere goals as established by DQCI’s operating standards.
- Provides impactful advice and counsel to position franchisees for optimal financial health.
- Provide training and on-going consulting support to achieve our desired sales to investment ratio of 1:1.
- Implement strategies to assist franchisee in executing human resource, training and professional development plans and programs, where appropriate.
- Partners with appropriate DQCI’s staff to help position new and existing franchisees to establish and execute effective development, reinvestment, and renewal strategies.
- Responsible for monitoring consistent execution and delivery of company strategies to ensure food safety, menu compliance, trademark protection and DQCI standards.
Other
- Provide support to other departments/functions as needed.
- Assist with new store openings as required.
- Complete Ad Hoc projects as required.
The Canadian national base salary range for this position is CAD $92,399-$105,341. This position is also eligible for a bonus. The base salary range displayed reflects the targeted hiring range for the same positions across all Canadian locations. Individual pay is determined by job-related skills, work location, and education or experience.
Qualifications
Education/Experience:
- Bachelor’s degree in business, restaurant management or a related field or equivalent restaurant operations experience
- 4 or more years of restaurant management (multi-unit/high volume preferred) and/or franchise operations management (or an equivalent combination of education and experience)
Skills:
- Thorough knowledge and familiarity with the Restaurant Industry (QSR preferred) and restaurant operations
- Excellent written and verbal communication skills, proficient in Microsoft Word, Excel and Powerpoint
- Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients and ability to provide excellent customer service to both internal and external clients
- Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment
- Ability to work on evenings and weekends, as necessary, to meet business needs
- Frequent (4+ hours per day) communication via telephone and email
- Ability to travel 2 - 4 weeks per month for franchisee and staff meetings/visits
- Ability to drive an automobile for franchisee and staff meetings/visits which may require sitting in vehicle up to 8 hours per day and the ability to travel by air
- Ability to stand on concrete or tiled floors for up to 8 hours per day
- No food or beverage allergies that would prevent you from tasting products or working in and around a Dairy Queen® or Orange Julius® restaurant environment
A clean driving record and ability to be insured to drive a car are required
Additional Information
Work Environment:
Most positions located out of our corporate office in Burlington, Ontario will work a hybrid work schedule where you will work 3 collaboration days a week. Additional in office time may be required to support team/project needs.
Inclusion & Belonging
We are committed to creating a culture of inclusion and belonging for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work, and where we recruit, engage, and retain employees, franchise owners, and suppliers based on qualifications and merit. We strive to maintain an environment where everyone feels welcome.
