Field Application Scientist Closed

Job Description

We’re a well-funded start-up. You’ll get a chance to wear many hats, be a part of a growing team, and have the potential for exciting financial and career growth.

Here’s what sets us apart. We’ve set our sights on some of the biggest challenges facing biology today. We’re amassing a world class team of engineers, scientists, team builders and problem solvers to tackle these challenges heads-on. We’re passionate about developing the next generation technologies that will unravel the complexities of biology.

This is a unique opportunity to build, be part of an exciting start-up and be surrounded by good humans who are super capable, humble and down-to- earth.

Cellanome is adding a Field Application Scientist (FAS) to our growing team. In line with our Company values, you will play a fundamental role in helping customers and collaborators solve problems, get the most out of our instrument outputs and workflow, and accumulate positive experiences with us.

In partnership with your engineering colleagues, you will carry out trainings on Cellanome platform usage to ensure all potential end users gain experience with and derive value from the instrument and applications. You will also support new product Introductions to ensure successful deployment of new and innovations of existing products in the field. One of most important aspects of this role is to build strong working relationships with customers/collaborators and create an effective evaluation loop, allowing customers/collaborators the opportunity to share comments and feedback about products.

This is a remote role based in Seoul, South Korea.

Essential duties include but are not limited to the following:

• Train customers/collaborators on instrument usage and data analysis, and support designing and conducting experiments to maximize their value with the Cellanome platform.
• Manage and support early installations; understand customer/collaborator goals, set appropriate product and performance expectations, and identify expansion opportunities.
• Influence application product requirements and integrate support needs into the requirements for new commercial products, evaluate usability and serviceability, manage the development and execution of support strategies for new products.
• Assist in technical product documentation and training presentation development.
• Provide scientific and applications feedback to R&D and Commercial teams.
• Deliver presentations, workshops, demonstrations, and seminars to external audiences at conferences and workshops.
• Travel to customer/collaborator sites to provide timely technical support including troubleshooting, design evaluation, and problem-solving/repair.
• Ability and willingness to travel up to 50% of working time away from work location, including overnight/weekend travel at times.
• Build a close relationship with your sales partners to identify and promote Cellanome solutions.
• Acquire knowledge of what excellent service and support looks like and cultivate an eagerness to help establish and build out this support function at Cellanome.

Minimum Qualifications:

• Master’s degree in a life sciences field with 8+ years of commercial experience, or a PhD in a life sciences field with 5+ years of commercial experience (e.g. supporting complex life science research instruments in the field, and familiarity with academic, biotech, and pharma customers).
• Experience conducting scientific presentations to internal and external audiences for pre- and post-sales activities.
• Demonstrated ability to learn about what customers need, what they are trying to achieve, and how they make decisions to drive customer delight.
• Hands-on experience with a variety of life science instrumentation and laboratory equipment.
• Strong problem-solving skills, can-do attitude, and attention to detail.
• Ability to work in a cross-functional, collaborative, high-growth environment.
• Valid passport

Preferred Qualifications:

• Specialization in immunology, cancer biology, or stem cell biology.
• Deep familiarity with cell work (e.g., primary cells, cell lines, culturing, analysis).
• Knowledge of flow cytometry, with hands-on operation of cytometers/FACS instruments.
• Knowledge of microscopy (e.g., confocal, live imaging) and image analysis.
• Early-stage company experience.
• Experience as an end-user of related instrumentation.

What you can expect from us:

You’ll feel the energy when you walk in our door – we work hard, we have fun and we have ambitious plans to grow. Cellanome offers a comprehensive employment package that includes a competitive salary, generous stock options, great individual, and family health plans, a 401(k) and flexibility to balance work and life.

We embrace and celebrate the diversity of our employees. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.