Job Description
The role, in a nutshell:
As a Renewal Manager, Commercial at Chainguard, you will play a crucial role in ensuring the retention and long-term success of our Commercial segment. You will own the renewal process for a defined book of business, managing contract renewals from initial outreach through close while delivering a thoughtful, value-driven customer experience. This role sits at the intersection of Customer Success, Sales, and Ops. By owning renewals, you enable Customer Success to focus on adoption and outcomes, and Sales to focus on expansion and new business. Your work ensures renewal conversations are timely, relevant, and aligned to customer value, while supporting Chainguard’s broader revenue and retention goals. You will act as a trusted partner to customers, guiding them through renewal conversations with clarity, empathy, and confidence. Attention to detail, comfort with negotiation, and strong cross-functional collaboration are essential, as you will manage a high volume of renewals while balancing customer needs with business objectives.
What you’ll do:
- Renewal Management: Own the end-to-end renewal process for a portfolio of commercial customers, driving on-time renewals through proactive planning, customer engagement, and negotiation.
- Commercial Execution: Generate renewal quotes, lead pricing and contract negotiations, and coordinate with Finance, Legal, and Deal Desk to ensure accurate and timely contract execution.
- Forecasting & CRM Hygiene: Maintain accurate renewal data in CRM, including forecasts, risks, and renewal status, to provide clear visibility and predictable outcomes.
- Risk & Retention Strategy: Identify renewal risks early and collaborate cross-functionally to mitigate churn and improve gross retention.
- Process & Playbooks: Develop and refine renewal playbooks and operating processes to increase efficiency and improve on-time renewal rates.
What we’re looking for:
- 2+ years of experience in B2B SaaS in renewals, customer success, account management, or sales, with direct ownership of customer contracts and commercial conversations.
- Proven ability to drive renewals with predictability and deliver against gross retention targets.
- Experience negotiating pricing and contract terms while maintaining strong customer relationships.
- Strong project management and organizational skills, with the ability to manage multiple renewal cycles simultaneously.
- Comfort generating quotes, preparing order forms, and maintaining CRM hygiene, ideally in Salesforce.
- Ability to collaborate effectively with both technical and non-technical stakeholders.
- High emotional intelligence, strong communication skills, and a proactive, problem-solving mindset.
- Ability to operate with autonomy in a fast-paced, evolving environment and help build or improve processes where needed.
Strongly Preferred:
- Experience in a high-growth or early-stage startup environment
- Familiarity with security, DevSecOps, or developer-focused products
- Passion for technology and cybersecurity
$118,000-$150,000 OTE 80⁄20 split.
Base Salary Range
$118,000—$150,000 USD
About Us
Chainguard is the secure foundation for software development and deployment. By providing guarded open source software, built from source and updated continuously, Chainguard helps organizations eliminate threats in their software supply chains.
Founded by the industry’s leading experts on open source software, security and cloud native development, Chainguard has built the largest library of open source software that is secure by default.
Chainguard’s mission is to be the safe source for open source.
We live and breathe our company values:
We are customer obsessed - We focus on delivering solutions to our customers that create value and make their lives better.
We have a bias for intentional action - We prioritize, plan, try things, and fail fast.
We don’t take ourselves too seriously (but we do serious work) - We are solving an important problem which takes focus, but we also like to enjoy the journey.
We trust each other and assume good intentions - We’re transparent with decisions to empower team members to make well informed decisions.
A few of the benefits we offer:
- Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
- Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
- 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
- ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
- 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child’s first year.
If your experience is close but doesn’t fulfill all requirements, please apply. We’re building the best team in technology and are focused on hiring “Chainguardians” with unique backgrounds, perspectives, and experiences.
Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard’s Privacy Policy.
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