Job Description
Company Description
This is a Position-Based Test conducted in accordance with CSC Rule 111A. Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/.
- Application Opening: Monday, February 9, 2026
- Application Deadline: The final day to apply is Monday, February 23, 2026
Work Arrangement: Hybrid
Salary Range: $146,718 to $187,252 (Manager II - 0923)
- Please note that expected Cost of Living Adjustments (COLAs) will take effect as follows:
- Effective June 30, 2026 - 2% increase
- Effective January 2, 2027 - 2% increase
- Effective June 30, 2027 - 2.5%
The Family & Children’s Services (FCS) Division within the Human Services Agency seeks well qualified candidates for the position of Transitional Age Services Program Manager (Manager II - 0923).
Human Services Agency (HSA)
At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities.
From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.
Our Commitment to Racial Equity
As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive - no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.
Job Description
The Program Manager (0923) for FCS will be responsible for managing a unit of Social Work Specialists and Program Support Analysts in Transitional Age Services. This manager will need to attend regular meetings that may be held out-of-state, over the weekend, and/or during non-traditional work hours.
The essential duties of this position include, but are not limited to, the following:
- Coordinates the daily workflow of the Transitional Age Services unit by providing oversight to staff and tools and resources for staff to successfully perform their tasks.
- Implements team building efforts and increases morale with the team and entire office.
- Supervises staff by addressing personnel issues through coaching, counseling, mentoring, and disciplining staff, when applicable, to ensure employees are held accountable and performing at acceptable levels.
- Works with Human Resources, personnel, and other departments to coordinate hiring, progressive discipline, and other personnel issues.
- Acts as a point-person for supervisors, analysts, or other staff to answer complex questions or when higher-level decisions need to be made.
- Manages, oversees, and/or implements planning activities for the Transitional Age Services unit, such as contract development, contract management, policy development, policies and procedures, and program implementation.
- Designs and implements guidelines to improve services for children and families and ensure high-quality service delivery.
- Provides regular updates to the Program Director and shares key information with staff during meetings to support effective program operations.
- Attends community, City, State, and Federal meetings, as needed, to share and/or gather information for the Transitional Age Services Program.
- Responds to and resolves internal or external complaints, such as work-related issues between staff and supervisors or complaints from youth, families, or caregivers pertaining to the process, bias, and service provided by staff.
- Regularly reviews and analyzes existing data reports for compliance and outcomes and facilitates discussions on date with staff and supervisors.
- Develops measures of performance, as needed, to promote good practice and outcomes.
- Partners with organizations and other units within the HSA to meet Agency goals.
- Performs other duties as assigned and approved by the FCS Program Director.
Qualifications
Education:
- Possession of a baccalaureate degree from an accredited college or university.
Experience:
- Four (4) years of full-time professional experience in a public agency, non-profit organization, or private sector, either providing direct client services in child welfare or performing professional duties involving contract analysis, development, administration, or management within the field of child welfare.
Substitution:
Substitution for Education: Possession of a Master’s Degree in Social Work, OR possession of a Master’s Degree from a two-year (2) counseling program from an accredited college or university. (Qualifying Master’s Degrees in counseling include Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling and Counseling Psychology that included a supervised field placement as part of the course curriculum) may substitute for one (1) year of the required experience as described above.
Substitution for Experience: Applicants may substitute up to two (2) years of the required education with additional qualifying experience. One year (2000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.
Applicants must meet the Minimum Qualifications requirement by the filing deadline unless otherwise noted.
Verification of Experience and/or Education
Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/.
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
Resumes will not be accepted in lieu of a completed City and County of San Francisco application.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
Selection Procedure(s)
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:
Supplemental Questionnaire Examination (Weight: 100%)
Applicants who meet the Minimum Qualifications will be invited to complete the Supplemental Questionnaire Examination; this exam is designed to measure the following competencies, which may include, but are not limited to:
- Adaptability
- Analyzing & Interpreting Data
- Displaying Ownership & Accountability
- Critical Thinking
- Building & Maintaining Relationships
- Delegating
Applicants who meet the minimum qualifications will be notified by email of the exact time, date, and location of the supplemental questionnaire examination.
This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.
Applicant scores on this examination may also be applied to other announcement involving other job titles, when directed by the Human Resources Director.
Applicant exam responses will be vetted, as appropriate, using Artificial Intelligence (AI) use detection software. Evidence of use of AI, plagiarized answers, or falsified information in exam responses will be addressed in accordance with Civil Service Rules related to fraud and cheating.
A passing score must be achieved on the supplemental questionnaire examination to continue in the selection process.
Additional Information
Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.
The duration of the eligible list resulting from this examination process will be six (6) months and may be extended with the approval of the Human Resources Director.
To find Departments which use this classification, please see the City’s:
- Position Counts by Job Codes and Departments
Additional Information
Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/.
The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.
Additional Information Regarding Employment with the City and County of San Francisco
- Information About the Hiring Process
- Conviction History
- Employee Benefits Overview
- Equal Employment Opportunity
- Disaster Service Worker
- ADA Accommodation
- Veterans Preference
- Seniority Credit in Promotional Exams
- Right to Work
- Copies of Application Documents
- Diversity Statement
Where to Apply
All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process.
Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110.
Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.
Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).
If you have any questions regarding this recruitment or application process, please contact the exam analyst Alan Aguirre at [email protected] or at 415-815-1451. Recruitment ID: 162504
All of your information will be kept confidential according to Equal Employment Opportunity (EEO) guidelines.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
