Job description
Clever is on a mission to connect every student, worldwide, to a world of learning. With our identity platform for education, we serve 77% of U.S. schools and over 1 million K12 students internationally. As a trusted partner for schools and educators, we provide secure, seamless access to digital learning tools that empower students everywhere. Clever, a Kahoot! Company, is headquartered in San Francisco, CA, but our impact extends far beyond. Learn more about us at www.clever.com.
As a Sales Engineering and Customer Success Manager, you will help shape a new type of role at Clever–a Clever expert who can meld Success, Support, and Onboarding to create experiences that make new customers in Australia enthusiastic advocates for Clever. You’ll also be a technology ambassador to help our international sales team members thrive. You’ll work closely with the sales, marketing, and customer success teams to develop and execute strategies that strengthen the Clever brand and network globally. This role will primarily focus on helping expand Clever within Australia but will also be pulled into customer work that involves serviceable regions in Asia.
Location: Australia-based (remote)
Contract: 12 months, potential for extension
Salary: Competitive, commensurate with experience
Work rights: Applicants must have the legal right to work in Australia.
A DAY IN THE LIFE:
Sales, Customer Success & Relationship Building
- Build and maintain relationships with key stakeholders, especially within schools, to drive the adoption and retention of Clever’s products.
- Collaborate with School and SMS Administrators, Application Partners, and other teams to provide outstanding customer experiences and solutions.
- Own the Customer Experience from sales discovery onward, ensuring clear communication about Clever’s products and strong customer sentiment towards Clever.
Technical Support and Implementation:
- Provide pre and post technical support to ensure successful sales process and product implementation, ensuring new customers understand and fully adopt Clever’s products.
- Independently manage and prioritize international customer support, maintaining a high level of customer satisfaction.
- Communicate with School and MAT Administrators and our Application Partners to resolve product-related issues.
- Leverage Salesforce for customer communication, ensuring consistent tracking and enabling data insights related to our international onboarding, success, and support motions.
- Drive upsell and adoption of Clever’s products within strategic International schools.
- Communicate the value of Clever’s products to stakeholders at all levels, including key decision makers, fostering long-term partnerships and creating customer champions.
Process Improvement & Collaboration
- Utilize tools (e.g., Asana, Salesforce) and platforms to streamline and enhance project management, performance tracking, and team collaboration (with support from Business Operations).
- Work with cross-functional teams to gather customer feedback, provide actionable insights, and advocate on behalf of customers.
WHAT WE’RE LOOKING FOR:
- Experience working with school administrators in Australia on technical products.
- Excellent communication and technical skills, with the ability to engage diverse audiences effectively and translate technical information to non-technical stakeholders.
- Experience working in a sales, customer success, account management, or similar customer-facing role, showcasing value, strongly preferred.
- Experience driving product adoption, upselling, and retention, with strong relationship management skills and experience working with executive stakeholders.
- Strong analytical and problem-solving skills, detail-oriented with a focus on creative, results-driven solutions.
- Highly organized, with experience working with operational customer relationship management (CRM) tools.
- Willingness to travel within Australia during peak sales and conference seasons (up to 50% of the time). Limited travel to the US and Asia also required, with an up to 2 week onboarding trip to Clever’s San Francisco office at the start of the contract.
- Commitment to inclusion and belonging: Clever believes that the classrooms we serve and our company’s halls should be spaces that are diverse and inclusive. We seek opportunities and celebrate actions that further allow us to build diverse teams, include every voice, and create a safe space for everyone to bring their authentic selves into the workplace.
Pay Transparency: The range for cash compensation for this role is between $110,000 - $150,000 AUD. All final offers are determined using multiple factors including experience and level of expertise.
Equal Opportunity Statement:
Clever is committed to providing an inclusive workplace and promoting equal employment opportunities. We encourage applications from people of all backgrounds. We will provide reasonable adjustments for candidates with disabilities during the recruitment process in compliance with Australia’s Disability Discrimination Act 1992 and Fair Work Act 2009.
Workplace Rights & Protections:
We are committed to upholding the protections outlined in Australia’s Fair Work Act, including minimum employment conditions, rights to flexible working arrangements, and protections from unfair dismissal.
Privacy Statement:
Clever complies with the Australian Privacy Act 1988 and any information provided by applicants will be used solely for recruitment purposes. Data will be stored securely and will be retained only as long as necessary.
Clever does not conduct interviews via text or Telegram. We will never ask for your financial information or reimbursement of equipment of any kind. If you receive any communications regarding employment with Clever that you think might be a scam, please email [email protected].
If you are a resident of Colorado, please note you have the right to redact your age-related information like age, birth date, or dates of schooling.
