Job Description
Come shape the future of education with us.
At Compass, we’re on a mission to transform the school day for everyone - from staff and students to families and administrators. We build smart, seamless technology that empowers schools to focus on what really matters: learning, growing and thriving.
Our platform supports thousands of schools across multiple countries, and we’re continuing to expand how we help schools manage their operations, including finance.
We’re now looking for a School Finance Consultant to partner closely with schools, helping them successfully implement and get value from Compass’ Billing Management platform.
About the Role & Team
Reporting to the Senior Finance Advisor, this role sits at the intersection of customer success, product and finance expertise.
You’ll act as a trusted advisor, helping schools deploy and provision the Compass Billing Management platform alongside their chosen integration partner, helping them to optimise their billing processes and get the most value from Compass.
What you’ll do:
Own the end-to-end journey for your portfolio of schools, including implementation, training and ongoing account management.
Deliver onboarding, training sessions (onsite and remote) and account management check ins to ensure schools successfully adopt Compass Billing Management.
Build strong relationships with school leadership and key stakeholders to support product rollout success and long-term retention.
Act as a technical lead in Compass product demonstrations to prospective clients where advanced knowledge of Billing processes is required.
Provide ongoing support via phone, email and in-person engagement when required.
Capture feedback and partner with the Product team to improve and evolve the billing solution.
Ensure high levels of customer satisfaction, driving strong adoption, retention and advocacy across your portfolio.
About You
We are looking for someone who has a passion for creativity and problem-solving. Our clients are constantly giving us new challenges to work through and resolve so excellent customer service skills are a must.
- Experience in school finance, accounting or business management, with a strong understanding of billing processes.
- A customer-first mindset, with experience supporting or managing client relationships.
- Strong communication skills, with the ability to explain complex concepts clearly.
- Confidence delivering training sessions and working directly with stakeholders.
- A proactive, problem-solving approach and the ability to work through complex challenges.
- High attention to detail and the ability to see tasks through to completion.
What’s in it for you?
You’ll join a purpose-driven company at a genuinely exciting stage of growth, with the opportunity to make a real impact on education at scale.
What we offer:
- A hybrid working environment, with teams spending three days a week in person at our office hubs.
- Learning and development opportunities, including a dedicated PD budget.
- 24⁄7 access to our Employee Assistance Program (EAP), including face-to-face, phone and live chat support.
- A parental leave program for both primary and secondary carers.
- A supportive, inclusive culture where your voice is valued and heard.
Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.
Prior to commencing employment, you’ll need:
- A valid Employee Working With Children Check
- A satisfactory National Police Check
- Verification of unrestricted work rights in Australia (e.g. citizenship, passport or birth certificate)
- A valid Australian Drivers License
Ready to make a difference?
If you’re excited by the opportunity to work closely with schools, apply your finance expertise and help shape how billing is delivered in education, we’d love to hear from you.
Find out more about Compass on our website - https://www.compass.education/ .
