Site Reliability Engineer

Job Description

Come shape the future of education with us.

At Compass, we’re on a mission to transform the school day for everyone - from staff and students to families and administrators, we build smart, seamless technology that empowers schools to focus on what really matters: learning, growing, and thriving.

That mission has fuelled our growth into a global scale-up, now supporting over 5,000+ schools across three countries, backed by a team of 300+ people. Our all-in-one school management platform is redefining how education communities connect, communicate, and operate.

We’re now looking for a Site Reliability Engineer (SRE) to join our Technology team in Melbourne and help ensure our platform remains stable, scalable and secure as we continue to grow.

About the Role & Team

Reporting to the Head of Technology, this role focuses on production operations, incident response and continuous reliability improvement.

You’ll be hands-on in live environments, working closely with Engineering, Product and Support to ensure services are reliable, observable and safe to change.

This is a role for an engineer who enjoys solving real production problems, improving systems over time and taking ownership of reliability outcomes.

What you’ll do:

Infrastructure & Automation

• Operate and improve our cloud infrastructure to ensure systems remain stable, scalable and secure as usage grows.
• Strengthen environment consistency and deployment safety through improved configuration and automation.
• Reduce operational toil by automating repetitive processes and improving tooling.

Observability & Monitoring

• Build and refine monitoring, alerting and logging to detect issues early and reduce customer impact.
• Improve dashboards and production visibility for Engineering squads.
• Raise the bar for observability before services reach production.

Production & Incident Management

• Participate in on-call and respond to incidents in a structured, calm manner.
• Lead lower-complexity incidents end-to-end and support higher-impact events.
• Contribute to post-incident reviews and implement systemic improvements.

Reliability, Resilience & Risk

• Contribute to improving service reliability targets and reducing repeat incidents.
• Support capacity planning, performance optimisation and disaster recovery readiness.
• Identify operational and security risks and contribute to preventative controls.

About You

You’re a pragmatic, systems-minded engineer who stays calm under pressure and takes ownership of keeping production environments stable, secure and continuously improving.

You bring:

• 3-4+ years’ experience in Site Reliability, Platform Engineering, DevOps or similar roles, with a strong focus on production systems and operational excellence.
• Experience supporting live production environments, including participation in on-call rotations and incident response. You understand what it means to own systems that customers rely on daily.
• Confidence debugging and resolving issues under pressure, using structured problem-solving to diagnose root causes and restore service quickly.
• Experience working with cloud infrastructure (e.g. AWS or similar), including managing environments that support scalable, customer-facing applications.
• Familiarity with containerised environments and orchestration tools, and how they impact deployment, scaling and service reliability.
• Experience contributing to infrastructure management and automation, helping create consistent, repeatable environments.
• Familiarity with monitoring and alerting platforms, and an understanding of how strong observability improves reliability outcomes.
• Scripting or automation capability, with the ability to reduce manual processes and improve operational efficiency.

What’s in it for you?

You’ll join a purpose-driven company at a genuinely exciting stage of growth, with the opportunity to make a real impact on education at scale.

What we offer:

• A hybrid working environment, with teams spending three days a week in our Melbourne office.
• Learning and development opportunities, including a dedicated PD budget.
• ²⁴⁄₇ access to our Employee Assistance Program (EAP), including face-to-face, phone and live chat support.
• A parental leave program for both primary and secondary carers.
• A supportive, inclusive culture where your voice is valued and heard.
• The chance to grow alongside a fast-moving, ambitious organisation.

Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior to commencing employment, you’ll need:

• A valid Employee Working With Children Check
• A satisfactory National Police Check
• Verification of unrestricted work rights in Australia (e.g. citizenship, passport or birth certificate)

Ready to make a difference?

If you’re excited by the challenge of scaling a critical platform, leading strong teams, and shaping the future of education technology, we’d love to hear from you.

Apply now and help us build the foundations that empower schools to focus on what matters most: teaching and learning.

Find out more about Compass on our website - https://www.compass.education/.