Job Description
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The Project Manager is responsible for overseeing the successful completion and delivery of all assigned projects within their specified timelines, budgets, and scope. This role works in partnership with cross-functional teams to identify potential problems and provide effective solutions in reaction to the application of concepts, techniques, knowledge, or processes developed to support the assigned projects.
Essential Duties & Responsibilities:
- Provides support to cross-functional teams, with a high attention to detail
- Research, analyzes, and documents findings
- May coach and review the work of other team members
- Collects and manages requirements from all stakeholders for each assigned project
- Creates and maintains detailed business project plans and status reports
- Ensures task lists and timelines for projects exist and are updated and reviewed
- Obtains updates from all project participants and covers the plans during calls with a special focus on upcoming milestones, missed dates, and project risks
- Organizes project meetings and ensures appropriate documents are prepared and updated for these meetings
- Serves as a main point of contact for various business units to ensure teams remain in synergy
- Manages project management of service offerings/launches/changes throughout implementation
- Identifies and presents innovative and creative service solutions
- Identifies business and operational requirements based upon the objectives of each service
- Coordinates and builds strong working relationships with cross-functional teams
- Motivates people involved in the project to complete tasks on time
- Identifies gaps, pain points, and opportunities for change
- Makes recommendations based on facts and validation at a qualitative and quantitative level using multiple sources
- Monitors internal processes for efficiency and validity during pre- and post-project execution
Knowledge, Skills, and/or Abilities Required:
- Ability to manage projects and processes independently with limited supervision
- Advanced knowledge of applicable work area
- Ability to situationally adapt and understand new technology/processes as per business requirement
- Excellent communication and time management skills
- Ability to exercise tact and good interpersonal skills
- Strong project management and group facilitation skills
- Excellent analytical and problem-solving skills
- Ability to be pro-active, with a sense of urgency
- Ability to read, understand, and communicate technical documentation
- Ability work in a fast-paced environment that is continuously changing
Educational/Vocational/Previous Experience Recommendations:
- Bachelor’s degree in related field or equivalent business experience
- 3+ years of relevant experience
- Preferred: Experience in strategic planning and implementation
- Preferred: PMP Certification
Working Conditions:
- Onsite/Hybrid/Remote depending on location
- 0-10% travel may be required
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
