Job Description
Lush North America supports retail and manufacturing operations across Canada and the United States. Payroll is a critical operational function, and we are hiring Payroll Coordinators to help support the team during a transformation period.
This role sits within Payroll and reports to the Payroll Supervisors. It is designed to help alleviate ticket volume and administrative workload from the broader payroll team by handling lower-complexity requests, supporting intake and triage, and completing trained payroll-adjacent tasks accurately and on time, while providing responsive, clear, and supportive service to internal clients across the business. The Payroll Coordinator is an operational support role. It is not responsible for owning end-to-end payroll processing or leading process improvement projects. Instead, this role helps keep work moving by resolving routine requests, preparing complete information for the team, and ensuring tickets are routed and handled efficiently.
Responsibilities:
- Handle lower-complexity payroll-related requests
- Review incoming payroll tickets and determine whether they can be resolved directly or need to be escalated to appropriate payroll team member
- Ensure tickets contain complete information before they move forward
- Follow up on missing details or approvals needed to move requests along
- Maintain clear and accurate updates within the ticketing system so requestors and internal teams understand status and next steps
- Support payroll-related onboarding activities for Canada and U.S. hires including reviewing onboarding packages for completeness and follow up on missing information with Hiring Managers
- Help ensure required documents and approvals are in place before payroll setup is completed
- Support payroll-related employee changes such as job changes, rate changes, and similar requests, based on training and established processes
- Support payroll-related termination workflows based on established procedures relating to documentation, approvals and timelines ensuring that required information is available for termination processing
- Support administrative steps tied to offboarding requests and termination-related ticket handling
- Assist with routine payroll questions and common requests from employees, managers, and internal stakeholders
- Support the payroll team with administrative follow-up, documentation, and case coordination
- Help maintain organized records and consistent case handling practices and escalating complex or high-risk issues when appropriate
- Follow established payroll procedures, checklists, and team guidance
- Support clean documentation and audit-ready recordkeeping within tickets and related workflows
- Flag recurring issues, incomplete submissions, or process breakdowns to Payroll Supervisors
- Contribute to a consistent and professional experience for internal stakeholders
What We’re Looking For
Required
- 2+ years of experience in payroll support, payroll operations, service desk coordination, administrative operations, or a similar role
- Strong organizational skills and attention to detail
- Experience managing a high volume of requests, cases, or tickets in a fast-paced environment
- Strong written and verbal communication skills
- Ability to follow established processes and escalate issues appropriately
- Comfort working with sensitive and confidential employee information
- Strong judgment in prioritizing tasks and handling deadlines
- Proficiency with Microsoft Office and general comfort learning new systems
Preferred
- Exposure to payroll environments in Canada and/or the U.S.
- Experience using ADP Workforce Now, SolarWinds Service Desk, and/or Greenhouse
- Experience supporting onboarding, offboarding, or employee change processes
- Experience working in retail, manufacturing, or other high-volume operational environments
Working Style
- Practical and detail-oriented
- Comfortable handling repetitive, high-volume administrative work
- Responsive and organized under pressure
- Able to work collaboratively with payroll team members and follow direction closely
- Comfortable asking questions, escalating when needed, and maintaining accuracy
Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion. We are proud to be an equal opportunity employer.
We thank all interested applicants; however, only qualified candidates will be contacted.
Job Type: 12 Month Contract, Full Time
Location: Vancouver - Hybrid (2 days onsite)
Recruitment Process Overview:
This salary range is based on an assessment of the local market and may vary depending on the successful candidate’s location. This range is based on base salary and does not include additional bonus program and total rewards eligibility.
Base Salary Range
$25—$28 CAD
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We Are Lush
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Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.
Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.
