Job Description
The HR Coordinator is a key member of the global HR Shared Services team, responsible for delivering consistent, high-quality HR operational support to employees and leaders across all regions. This role focuses on providing excellent service delivery through standardized processes, while supporting the organization’s transition to increased self-service adoption and digital transformation initiatives.
The HR Shared Services team also manages (in conjunction with specialist teams) global and regional processes such as salary review, promotions, performance management cycles and supports the region with providing data and insight relating to our people.
What you’ll Do:
Service Delivery and Operations:
- Follow standardized global processes for key HR activities including onboarding, offboarding, and employee lifecycle management and execute these within the agreed service level agreements (SLAs) and quality standards.
- Utilize the global service request system to track and manage HR inquiries,
- ensuring timely resolution within defined SLA’s.
- Provide pro-active support with ad-hoc tasks where necessary and ensure any issues are flagged to ensure delivery is in line with agreed deadlines.
- Support HR and wider business operations through analysis and operationa support to e.g. performance and talent reviews, annual salary review, Partner Management Information etc.
Employee Lifecycle Management
- Execute the complete onboarding process using local document templates and following global standards from offer acceptance to first day.
- Manage background screening processes according to established country procedures.
- Coordinate benefits administration and leave management in specified jurisdictions.
- Support the administration of global mobility processes including routine visa/work permit applications.
- Process employee exits following standard protocols.
- Assist with basic employee relations matters under guidance from HR Business Partners.
Support to HR Centres of Excellence
- Co-ordinate and assist with Global Reward cycle activities such as compensationsurvey submissions and pay analysis, reward benchmarking, insurance andbenefits reviews.
- Co-ordinate Partner Reward issues, such as preparation of partner reward letters, partner organisation charts, pyramids and mailing lists.
Data and Systems
- Maintain accurate employee data in D365HR and other HR systems.
- Generate standard people analytics reports and metrics as required.
- Process HR-related invoices and purchase orders according to establishedprocedures.
Process improvement
- Support the creation and updating of Standard Operating Procedures (SOPs) to maintain comprehensive documentation of local processes and procedures.
- Contribute to continuous improvement initiatives by identifying opportunities for process enhancement.
- Support change management initiatives and communication plans for new processes.
- Assist in testing and implementation on new HR system functionality and provide feedback to enhance technology and processes.
- Participate in cross-jurisdiction training to expand knowledge beyond primary location.
Compliance & Risk Management
- Maintain accurate records in compliance with data protection regulations.
- Follow established protocols for document retention and security.
- Execute HR processes in alignment with local labour laws.
- Maintain updated policy documentation and employee communications.
- Support country compliance reporting requirements.
- Respond to compliance queries and Internal/External audit requests as instructed.
- Support with salary benchmarking requests (internal and external).
Who You Are:
- Fluency in spoken and written English.
- Strong technical aptitude and experience with HR information systems.
- Demonstrated ability to follow complex processes and maintain accurate documentation.
- Excellence in data management and attention to detail.
- Strong service orientation and communication skills.
- Experience in maintaining confidential information.
- Highly collaborative, enabling a working partnership with the HR team and the business generating enthusiasm and commitment from others.
- Able to work flexibly and respond to changing business priorities.
- Demonstrate sound judgment and discretion.
- Intermediate to advanced working knowledge of Microsoft Excel and Word.
- Data and technology fluent – able to use technology and data to enable efficiency.
What We offer:
- Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
- We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
- Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
- As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process
Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status”
If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.
