Job description
Based at FRG in Farmingdale, NY, the Charter Coordinator manages the end-to-end flight experience for Aircraft Owners and Block Charter Clients. This role requires a sophisticated, client-centered approach and a firm grasp of CFR 14 Parts 91 and 135 regulations. As a primary point of contact for high-net-worth individuals, the successful candidate must demonstrate impeccable attention to detail, thrive in a fast-paced team setting, and provide immediate, high-priority responses to all requests.
Job Responsibilities
- Foster a culture of proactive service, anticipating needs to consistently exceed the expectations of owners and charter clients
- Keep clients informed of operational issues and maintain open lines of communication with Maintenance and flight crews regarding aircraft status
- Ensure all flight operations adhere strictly to the contractual obligations of Aircraft Owners, Block, and Retail Charter clients
- Generate and deliver precise charter quotes for clients, brokers, and external operators
- Proactively address and resolve client disputes or service hurdles
- Analyze fleet utilization to maximize safety, profitability, and client satisfaction
- Collaborate with the Chief Pilot and Logistics Coordinator to manage crew scheduling, briefings, and travel arrangements
- Track weather, airport conditions, and real-time flight progress (Flight Following), coordinating ground services like fueling and towing as needed
- Manage the accurate and timely processing of all owner and charter trip invoices
- Maximize the use of FOS for scheduling, maintenance alerts, and accounting; utilize Flight Explorer and Microsoft Office to maintain data integrity
Record Keeping and Database Maintenance
Accurately record post-trip flight data in accordance with the Trip Completion Checklist
Identify aircraft discrepancies and promptly escalate them to the Maintenance team
Maintain strict adherence to FOS database management standards and protocols
Required Qualifications:
- College Degree (Aviation or Business degree preferred)
- Previous aviation or hospitality industry work experience
- Experience with and an understanding of corporate aircraft operations and FAA regulations CFR 14 FAR 91 and 135
Preferred Qualifications:
- FAA Dispatch Certificate or Pilot Certificate
- Experience working with various flight software
- Previous aviation industry specific work experience
Knowledge, Skills, and Abilities:
- General knowledge of geography, aviation, meteorology, customer service, and corporate aircraft types and performance
- Exceptional communication, writing, and teamwork skills
- Solid computer skills, proficient in MS Office software
- Attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines
- Ability to work as a team member while meeting individual performance goals
- Must be able to work in a fast-paced, demanding environment and demonstrate the ability to juggle and prioritize multiple tasks
Minimum Technical and Work Environment Requirements:
Internet Connection:
- Primary internet connection with a minimum speed of 15 Mbps.
- Backup internet connection with at least 10 Mbps.
- Backup connection must be capable of supporting work during a power outage.
Primary Device:
Desktop or laptop equipped with at least:
- Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
- A minimum of 8 GB RAM.
Backup Device:
- Must meet or exceed the performance of an Intel Core i3 processor.
- Must be functional during power interruptions.
A functioning webcam.
A noise-canceling USB headset.
A quiet, dedicated home office space.
Peripherals and Workspace: A smartphone for communication and verification purposes.
Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
