Job description
We are currently looking for a Support Manager End User to strengthen the Cronos Europa team. The role involves supporting IT security service management, assisting users, and contributing to the continuous improvement of processes, tools, and operational efficiency.
Location: Brussels / Luxembourg (Hybrid possible)
Duration: Short-term contract (6–9 months, exact duration to be confirmed)
Responsibilities:
- Support IT Security service portfolio activities, including publications, training, community management, coaching, and reporting
- Handle service requests via the ticketing system and other user touchpoints
- Act as the main point of contact for internal clients regarding the service catalogue and associated tools
- Develop and maintain the team’s knowledge management area
- Support the development and maintenance of data analytics solutions
- Draft documentation related to the IT Security environment
- Participate in workshops and meetings with stakeholders
- Contribute to the design, implementation, and maintenance of new services
- Collaborate with business analysts, project leaders, users, and developers
Profile:
- Experience in IT Security support and service coordination
- Familiarity with Agile methodology and ITIL best practices
- Proficiency in Microsoft Office, ServiceNow, Jira, SharePoint, Confluence
- Strong organizational skills and attention to detail
- Excellent communication skills and ability to collaborate with diverse stakeholders
Why Cronos Group?
We ’ ll propose you:
- An attractive salary package
- A good work-life balance environment
- The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
- The opportunity to develop your skills thanks to tailor-made training courses according to your needs
- A good job in a friendly place
If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don’t wait anymore and join Cronos!
