CyberCare

We are a customer success company that provides customer and tech support, specializing in cybersecurity. We support global tech brands like NordVPN, Surfshark, and Saily by assisting their customers through live chat, troubleshooting technical issues, and managing billing inquiries. We operate as part of the Tesonet community and Tesonet Accelerator.

Beyond customer support, our data engineering team designs, builds, and optimizes data infrastructure like SQL databases and data warehouses. They ensure reliable data loading and quality monitoring, focusing on dbt-powered data warehousing.

We also establish and manage our Learning & Development function. This involves creating strategies, building teams, delivering technical onboarding and role-specific training, and implementing Learning Management Systems (LMS).

Our goal is to deliver ‘Wow! experiences,’ make the tech world easy, and foster progression and teamwork. We are committed to adding a human touch and innovative solutions to customer support.

We challenge norms and emphasize a customer-first mindset, approaching interactions with empathy, patience, and a positive demeanor. Our core values include fostering professional growth and a learning culture among our teams.

We have 201-500 employees. Our culture emphasizes progression and teamwork within a fast-paced, collaborative environment as part of the Tesonet community.

We prioritize professional growth and provide opportunities for our team members to develop their skills and careers. Our teams collaborate closely across departments. We use smart tools and foster a fun team atmosphere with regular events and team-building activities.

Our leaders guide large customer support units, oversee daily operations, and improve processes, focusing on data-driven decisions and customer satisfaction.

We offer a variety of employee benefits and perks.

We offer career development through internal and external events, online training, conferences, and books. Employees receive private health insurance, access to online workouts or on-site gyms, consultations, and programs to improve mental health. We also allocate funds for health and wellness services.

We provide Workplace Flex arrangements, including hybrid work options from Vilnius or Kaunas (two days remote per week and up to 30 days remote per year). Some roles offer flexible shifts, catering to students and night owls. Our offices may also be pet-friendly.

Employees have access to the latest technology, software, and gadgets, including Nord Security and Saily products for personal device security. We organize regular company events such as internal gatherings, quarterly team buildings, OKRs events, workshops, and workation trips.

Office perks include fully stocked kitchens with snacks and drinks, and discounts for public transportation. We provide additional time off for rest, anniversaries, or personal life events.

We also offer referral bonuses and discounts on health, sport, food/drinks, leisure, and home/auto services. Gross monthly salaries typically range from 1500 EUR to 4500 EUR, depending on the role and experience. Some positions include annual salary reviews and performance bonuses.

New hires benefit from a smooth start with onboarding and mentorship. We provide clear growth paths within the company, including opportunities in Product, AI, and Marketing.