About TeamSupport
We provide B2B customer support software for growing B2B companies. Our platform includes a ticketing system, AI agents, and account-level insights to manage the full customer lifecycle, from onboarding to renewal.
We connect customer conversations to account-level data, which helps us spot churn risks and identify expansion opportunities in real time. Our software offers a 360-degree customer view, with features like bug priority scoring, product analytics, and customer distress monitoring. We also provide advanced analytics through real-time dashboards and AI-assisted creation, alongside messaging and live chat integrations.
Our AI analyzes tickets, uncovers customer insights, and suggests solutions to agents. We aim to help businesses break down silos, prevent churn, inform product development, and scale support with AI-assisted workflows. Over 1,200 support teams use our software.
Mission & Values
We founded TeamSupport in 2008 due to our own frustrations with disconnected systems and poor cross-team communication in customer support. We created a web-based platform to promote collaboration and eliminate internal silos, specifically in B2B environments. Our aim was to make customer support more effective.
We build B2B support software to improve customer relationships. Our focus is on enhancing team collaboration and internal communication, which helps businesses provide better support and tackle issues like slow customer response times, growing ticket backlogs, and blind spots in customer health. This also helps improve retention and expansion. We pioneered the Customer Distress Index, a tool that predicts customer sentiment.
Team & Culture
TeamSupport operates as a remote-first company. It was founded by a team who personally experienced the frustrations of disconnected systems and poor cross-team communication in customer support, leading to a platform built to encourage collaboration and eliminate internal silos. The company has 51-200 employees.
Benefits & Perks
We offer comprehensive health benefits and flexible time off.
Frequently Asked Questions
TeamSupport offers a B2B customer support software platform. Its services include comprehensive ticketing, AI agents for routine questions, account-level insights, customer distress tracking, bug priority scoring, product analytics, and live chat integration. The platform focuses on managing the entire customer lifecycle for B2B companies, aiding in onboarding, retention, and expansion.
TeamSupport operates as a remote-first company. Its culture emphasizes collaboration and addressing the frustrations of disconnected systems and communication silos, as it was founded on the principle of improving cross-team communication in customer support environments.
The company provides excellent health benefits and flexible time off for its employees.
TeamSupport’s approach to customer support is purpose-built for B2B companies, viewing it as a partnership beyond just managing tickets. It connects support conversations to account-level insights to proactively identify churn risks and expansion opportunities. The platform aims to break down silos across support, success, and product teams, utilize a proprietary Customer Distress Index, and leverage AI for faster issue resolution and scalable, personalized support.
TeamSupport was founded in 2008.
TeamSupport is active in the B2b Software, Customer Service Software, Customer Success, Saas Support, Help Desk Software, Bug Tracking, Onboarding Software, Generative Ai, Ai Support Software, Service Level Agreement Tracking, Ai And Human Chats, Customer Support Software, Hippa Compliant Chat, Ai, Chatbots, Ticket Management, Customer Lifecycle Management, Messaging & Live Chat, Customer Experience Management, Csat, Post Sale Customer Support, and Technical Support Software markets.
TeamSupport has 51-200 employees.
TeamSupport hires globally with a remote-first approach, allowing employees to work from anywhere.
TeamSupport is not actively hiring at the moment. Check back later for new opportunities.
Yes, TeamSupport is a remote-first company.
TeamSupport's website is www.teamsupport.com .
You can find TeamSupport on LinkedIn .
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